Retail Store Lead: Team Management & Customer Experience

The Whitaker Group; Chicago, Northern (IL, KY); Hybrid; USD 42,000 - 62,000; Full time

Job summary

The Whitaker Group seeks a Retail Store Assistant Manager in Chicago to help organize and run our retail stores and fill in for the store manager when needed. Your role will be vital in ensuring the sales team meets goals of efficiency and customer satisfaction.

You will lead staff with strong communication, deliver excellent customer service, supervise and train teams, manage inventory, display merchandise for strong sales, and report on performance while collaborating with team leads to

Qualifications

• Lead staff and work with upper management to meet store goals.
• Provide patient, active listening customer service to ensure satisfaction.
• Display merchandise following best visual and marketing display practices.
• Supervise and train staff to improve performance and efficiency.
• Collaborate with team leads to set and achieve team goals.
• Proactively manage inventory and organize product demonstrations.

Responsibilities

• Strong communication and interpersonal skills to effectively lead staff, help customers and work with upper management
• Great customer service skills, including patience and active listening, to ensure customers feel heard and helped
• Presentation skills and knowledge of best visual and marketing display practices
• Conflict management skills to resolve customer issues effectively and ensure efficiency on teams
• Good time management skills to set realistic deadlines and follow specific steps to reach time-sensitive objectives
• In-depth knowledge of the store’s merchandise, its exact location and its prices
• Supervise and train staff
• Review staff performance and offer constructive feedback
• Collaborate with team leads on setting and achieving team-specific goals
• Purchase inventory based on current trends, availability of new products and customer interest
• Display merchandise to maximize purchasing appeal
• Organize sales and product demonstrations
• Write sales and customer reports and make recommendations for improvements
• Interact with customers and resolve complaints or grievances

Skills

Leadership

Customer service

Staff training

Sales skills

Communication

Tools

POS systems

Microsoft Excel

Job description

The Whitaker Group seeks a Retail Store Assistant Manager in Chicago to help organize and run our retail stores and fill in for the store manager when needed. Your role will be vital in ensuring the sales team meets goals of efficiency and customer satisfaction.

You will lead staff with strong communication, deliver excellent customer service, supervise and train teams, manage inventory, display merchandise for strong sales, and report on performance while collaborating with team leads to