Customer-Focused Retail Sales Associate

The Whitaker Group; Chicago, Northern (IL, KY); Hybrid; USD 32,000 - 45,000; Full time

Job summary

The Whitaker Group is seeking a Retail Sales Representative to deliver excellent customer service, meet sales quotas, and help identify customer needs in our Chicago store. You will present products, answer questions, and recommend solutions to ensure customers leave satisfied and contribute to store profitability.

Ideal candidates have strong communication skills, a solid understanding of retail processes, and a track record of achieving sales targets.

Qualifications

• Proven work experience as a Retail Sales Representative, Sales Associate, or similar role.
• Understanding of the retail sales process.
• Familiarity with consumer behavior principles.
• Knowledge of inventory stocking procedures.
• Basic math skills.
• Track record of achieving sales quotas.
• Excellent communication skills, capable of building trusting relationships.
• Ability to perform in fast-paced environments.
• Flexibility to work various shifts.
• High school degree.
• BS in Marketing or related field is a plus.

Responsibilities

• Greet and direct customers.
• Provide accurate information (e.g. product features, pricing, and after-sales services).
• Answer customers’ questions about specific products/services.
• Conduct price and feature comparisons to facilitate purchasing.
• Cross-sell products.
• Ensure racks are fully stocked.
• Manage returns of merchandise.
• Coordinate with the Retail Sales Representatives team to provide excellent customer service (especially during peak times).
• Inform customers about discounts and special offers.
• Provide customer feedback to the Store Manager.
• Stay up-to-date with new products/services.

Skills

Retail sales experience

Excellent communication

Customer service

Inventory stocking

Basic math

Quota achievement

Fast-paced environment

Flexibility

High school diploma

BS in Marketing (plus)

Education

High school diploma

BS in Marketing or related field

Job description

The Whitaker Group is seeking a Retail Sales Representative to deliver excellent customer service, meet sales quotas, and help identify customer needs in our Chicago store. You will present products, answer questions, and recommend solutions to ensure customers leave satisfied and contribute to store profitability.

Ideal candidates have strong communication skills, a solid understanding of retail processes, and a track record of achieving sales targets.