Retail Assistant Manager: Lead Team & Elevate CX

ADP, Inc.; Charlotte (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

The Whitaker Group in Charlotte, NC is seeking a Retail Store Assistant Manager to help organize and run our retail stores and fill in for the store manager when needed. You will play a key role in ensuring the sales team meets its goals of efficiency and customer satisfaction.

Responsibilities include leading staff, delivering excellent customer service, managing displays, training team members, and collaborating with team leads to achieve store targets. Prior retail experience is preferred.

Qualifications

• Experience in retail or customer-facing roles.
• Ability to manage staff and train teams.

Responsibilities

• Lead staff, help customers and coordinate with upper management.
• Provide excellent customer service with patience and active listening.
• Manage visual merchandising and displays.
• Resolve customer issues and conflicts effectively.
• Train staff and review performance.
• Collaborate on team goals and inventory purchasing.
• Display products to maximize appeal.
• Organize sales events and product demonstrations.
• Prepare sales and customer reports with recommendations.
• Interact with customers and resolve complaints.

Skills

Communication skills

Leadership

Interpersonal skills

Job description

The Whitaker Group in Charlotte, NC is seeking a Retail Store Assistant Manager to help organize and run our retail stores and fill in for the store manager when needed. You will play a key role in ensuring the sales team meets its goals of efficiency and customer satisfaction.

Responsibilities include leading staff, delivering excellent customer service, managing displays, training team members, and collaborating with team leads to achieve store targets. Prior retail experience is preferred.