Retail Store Lead - Service, Sales & Ops

R301US Hibbett Retail, Inc.; Garner (NC); On-site; USD 17,000 - 22,000; Full time

Job summary

Hibbett Retail, Inc. in Garner, North Carolina is seeking an Assistant Manager in Operations. The role supports the Store Manager, oversees operations, merchandising, and customer service, and becomes acting store leader in Manager's absence.

You will work with teams across departments, help with scheduling, inventory awareness, and selling strategies to meet store goals and promote the Hibbett brand. The hourly wage is $14.25, reflecting an entry to mid-level management position available

Qualifications

• Experience working in a retail environment, preferably footwear/apparel.
• 1–3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Ability to assist in managing a team and keep up with overall goals and profits.
• Is a self-starter, has initiative to take on important tasks without being asked.
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
• Is a team-player, passionate about outstanding customer service and selling merchandise.

Responsibilities

• Assist Store Manager in controlling store assets and establishing action plans for selling, restocking, merchandising, ordering, and scheduling.
• Assumes responsibility of the entire store in the absence of the Store Manager.
• Consult with the Store Manager in establishing action plans to accomplish departmental and overall store responsibilities.
• Assist the Store Manager in overall personnel recruiting, training, and evaluation.
• Provide knowledge and guidance to employees and customers in all departments when necessary.
• Be aware of inventory, sales statistics, and expenses to ensure profitability in all departments.
• Direct staff to ensure each department’s responsibilities and standards are completed.
• Keep the Store Manager informed about inventory movement and customer trends.
• Assure quality customer service is maintained.
• Perform general administrative duties as needed and is trained in the Store Manager’s responsibilities.
• Produce and give extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store, and helping multiple customers during peak periods.
• Promote and sell services and merchandise provided by Hibbett I City Gear.
• Practice and uphold all policies, procedures, and standards as listed in manuals and memos.
• Protect the company’s assets and financial information by ensuring internal control procedures and informing management of potential fraud risk.

Skills

Retail experience

Customer service

Communication skills

Team leadership

Attention to detail

Self-starter

Job description

Hibbett Retail, Inc. in Garner, North Carolina is seeking an Assistant Manager in Operations. The role supports the Store Manager, oversees operations, merchandising, and customer service, and becomes acting store leader in Manager's absence.

You will work with teams across departments, help with scheduling, inventory awareness, and selling strategies to meet store goals and promote the Hibbett brand. The hourly wage is $14.25, reflecting an entry to mid-level management position available