Retail Store Lead: Sales, Merch & Customer Experience

Black Diamond Retail - Colorado LLC; Boulder (CO); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Employee discount program

Equipment rentals

Job summary

Black Diamond Retail - Colorado LLC in Boulder, CO is seeking a hands-on Retail Store Assistant Manager to lead a customer-focused team on-site, drive sales, and ensure merchandising standards align with brand goals.

You will manage inventory, plan pre-season purchases, analyze sales data, and partner with the Store Manager to optimize profits while controlling costs. Experience in outdoor gear and strong communication are essential.

Qualifications

• High School diploma or GED required.
• 2–3 years of retail store experience in outdoor equipment industry.
• Experience or knowledge of rock climbing, skiing, and mountaineering preferred.
• Retail management merchandising, organizational and communication skills preferred.

Responsibilities

• Hire, train, and motivate staff to provide excellent customer service and achieve daily sales quotas.
• Assist with creating sales/marketing strategies, promotions, advertising, and merchandising programs.
• Plan inventory and pre-season purchases; manage inventory control and vendor negotiations.
• Evaluate customer feedback, sales reports, trends, and competitive programs; report to store management.
• Ensure proper maintenance and upkeep of facilities and security of the store.
• Interact directly with customers on the sales floor and support the sales team as needed.

Skills

Budgeting

Time management

Staffing/scheduling

Product knowledge

Computer skills

Basic accounting

Rock climbing

Skiing

Mountaineering

Communication

Organizational skills

Education

High School Diploma or GED

Bachelor’s Degree in Marketing, Sales/Merchandising, Business or related field

Job description

Black Diamond Retail - Colorado LLC in Boulder, CO is seeking a hands-on Retail Store Assistant Manager to lead a customer-focused team on-site, drive sales, and ensure merchandising standards align with brand goals.

You will manage inventory, plan pre-season purchases, analyze sales data, and partner with the Store Manager to optimize profits while controlling costs. Experience in outdoor gear and strong communication are essential.