Retail Store Lead — Ops, Training & Service

Goodwill Industries - Big Bend Inc.; Tallahassee (FL); On-site; USD 40,000 - 52,000; Full time

Job summary

Kids for the Future is seeking an Assistant Retail Store Manager to support the Retail Store Manager in daily operations and serve as acting manager in their absence. The role covers store, production and donor services with emphasis on sales, staff supervision and customer satisfaction.

You will oversee daily operations, staff performance, and ensure adherence to company policies while striving to meet weekly sales targets and maintain excellent customer service.

Qualifications

• Supervisory experience for a least one year preferred.
• High School degree or equivalent, preferred.

Responsibilities

• Open, operate and/or close store as scheduled.
• Provide world class customer service by assisting customers in locating and purchasing goods.
• Operate cash register, ring customer sales and provide accurate change.
• Maintain cleanliness and order in the store.
• Prepare sales reports and deposits.
• Participate in providing new hire training to staff and ongoing training to ensure all staff are familiar with store procedures.
• Assist in the supervision of employees.
• Complete daily and weekly paperwork and accurately report results to the sales office and appropriate online reporting systems.
• Understand and perform all procedures necessary to meet or exceed the weekly sales quota for the store.
• Comply with and ensure employees comply with Goodwill’s policies and procedures, including performing assigned duties within the framework of Goodwill’s Guiding Principles.
• Maintain an acceptable attendance and punctuality record.
• Participate in staff meetings and training, as required.
• Perform other duties as assigned.
• Competent in all Microsoft applications.

Skills

Leadership

Customer service

Communication

Sales skills

Team supervision

Education

High School diploma or equivalent

Tools

Cash register

Basic computer skills

Microsoft Office

Job description

Kids for the Future is seeking an Assistant Retail Store Manager to support the Retail Store Manager in daily operations and serve as acting manager in their absence. The role covers store, production and donor services with emphasis on sales, staff supervision and customer satisfaction.

You will oversee daily operations, staff performance, and ensure adherence to company policies while striving to meet weekly sales targets and maintain excellent customer service.