Retail Store Lead: Elevate Sales & Service

TravisMathew; St. Louis (MO); On-site; USD 25,000 - 26,000; Full time

Job summary

TravisMathew, a premium apparel brand, seeks a Supervisor to manage in-store sales and service, aiming to exceed sales, KPIs and profitability. The role emphasizes mentoring staff and executing effective merchandising and CRM activities.

You will lead floor operations, cultivate repeat clients, and maintain seasonal product knowledge while collaborating with cross-functional teams to drive a strong customer experience.

Qualifications

• 1–3 years’ experience in retail store management.
• 2 years’ experience in a client services related capacity.

Responsibilities

• Instill an approachable and efficient sales and service focus on the floor to achieve sales goals and deliver exceptional service
• Connect with in-store clients and develop and retain a following of repeat clients to drive individual sales goals
• Maintain in-depth knowledge of apparel each season, including fit, fabric and intended use of the line
• Participate in and assist with the creation of effective product and visual merchandising in the store to drive sales and create a positive customer experience that is easy to shop and outfit head to toe
• Participate in and assist with the creation of store event and CRM activities that are subliminal and focused to reward repeat business in a focused, efficient and approachable manner
• Be entrepreneurial in all aspects of retail from visual merchandising to sales generation to marketing and event coordination with big idea thinking
• Provide mentorship to part-time and seasonal client associates

Skills

Customer service

Team leadership

Merchandising

Communication

Decision making

Cross-functional teamwork

Education

Bachelor’s Degree in Business or related field

Tools

POS systems

Microsoft Applications

Job description

TravisMathew, a premium apparel brand, seeks a Supervisor to manage in-store sales and service, aiming to exceed sales, KPIs and profitability. The role emphasizes mentoring staff and executing effective merchandising and CRM activities.

You will lead floor operations, cultivate repeat clients, and maintain seasonal product knowledge while collaborating with cross-functional teams to drive a strong customer experience.