Retail Store Lead — Elevate Sales & Service

tenderlovingempire; Portland (OR); On-site; USD 22,000 - 30,000; Full time

Job summary

Tender Loving Empire in Portland, OR is seeking a customer-focused leader to guide Sales Associates toward elevated service and stronger sales performance. The role supports management in daily tasks, training new staff, and maintaining policy adherence across the store.

The candidate will mentor team members, ensure brand standards, and contribute to a welcoming, safe shopping environment while managing weekly duties and initiatives.

Qualifications

• Read, write, and speak English.
• Strong communication with customers and staff.
• Inspirtational attitude to motivate the team.
• Ability to train others effectively.
• Ability to present information one‑on‑one and in small groups.
• Proficient with Slack for team communication.
• Ability to understand and follow written or verbal instructions.
• Willingness to work across multiple TLE locations.
• Weekend availability is required.

Responsibilities

• Lead the team to deliver exceptional customer service and drive sales.
• Uphold brand standards and ensure daily processes and tasks are completed.
• Maintain merchandising and presentation standards across store operations.
• Assist management with supervision and adherence to company policies.

Skills

English proficiency

Communication skills

Motivational leadership

Training others

Presentation skills

Slack proficiency

Follow instructions

Multi-location teamwork

Weekend availability

Education

Retail experience

Supervisory experience

Tools

Slack

Job description

Tender Loving Empire in Portland, OR is seeking a customer-focused leader to guide Sales Associates toward elevated service and stronger sales performance. The role supports management in daily tasks, training new staff, and maintaining policy adherence across the store.

The candidate will mentor team members, ensure brand standards, and contribute to a welcoming, safe shopping environment while managing weekly duties and initiatives.