Retail Store Lead - Drive Sales, Talent & Guest Experience

Johnnie-O; Delray Beach (FL); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Commission opportunities

Paid time off

Paid holidays

Employee discounts

Health insurance

Job summary

Johnnie-O is seeking a Store Manager to lead a high-performing, customer-first team in Delray Beach, FL. The role emphasizes recruiting and coaching, ensuring product knowledge, and driving sales through clienteling and local events.

Responsibilities include scheduling, payroll, inventory control, and maintaining an inviting store environment while aligning with HQ directives and brand standards.

Qualifications

• 1–3 years of retail or customer service experience, ideally in apparel or premium lifestyle brands.
• Strong interpersonal skills with a genuine ability to connect with people.
• Proactive, solutions-oriented approach to delivering excellent customer service.
• Ability to adapt in a fast-paced environment and handle multiple priorities.
• Comfortable working a flexible schedule including evenings, weekends, and holidays.
• Ability to stand for extended periods and lift up to 20 lbs.

Responsibilities

• Build a performance-driven, customer-first culture rooted in Johnnie-O values.
• Recruit, hire, and develop top talent, providing ongoing coaching and recognition alongside the Store Manager.
• Set clear expectations, track progress, and celebrate team achievements.
• Achieve and exceed sales goals through strategic planning and execution.
• Use clienteling tools to build long-term customer relationships and drive repeat business.
• Partner with marketing and community teams to plan events that engage the local market.
• Lead by example on the sales floor, modeling personalized, authentic service.
• Ensure the team is confident in product knowledge, fit, and styling to provide expert recommendations.
• Maintain a clean, organized, and inviting store environment.
• Manage scheduling, payroll, cash handling, inventory accuracy, and loss prevention.
• Execute seasonal floor sets and weekly merchandising updates that reflect brand standards and directives from HQ.

Skills

Leadership

Interpersonal skills

Customer service

Sales ability

Communication

Staff development

Tools

Clienteling tools

Job description

Johnnie-O is seeking a Store Manager to lead a high-performing, customer-first team in Delray Beach, FL. The role emphasizes recruiting and coaching, ensuring product knowledge, and driving sales through clienteling and local events.

Responsibilities include scheduling, payroll, inventory control, and maintaining an inviting store environment while aligning with HQ directives and brand standards.