Retail Store Lead: Drive Customer Experience & Team Growth

The Whitaker Group; Charleston (SC); On-site; USD 42,000 - 62,000; Full time

Job summary

The Whitaker Group in Charleston is seeking an Assistant Store Manager (Full-Time) to help organize and run our retail stores and stand in for the store manager when needed.

You will lead the sales team to meet goals of efficiency and customer satisfaction, supervise and train staff, coordinate with department leads on goals, and ensure excellent presentation and product demonstrations.

Responsibilities

• Strong communication and interpersonal skills to effectively lead staff, help customers and work with upper management
• Great customer service skills, including patience and active listening, to ensure customers feel heard and helped
• Presentation skills and knowledge of best visual and marketing display practices
• Conflict management skills to resolve customer issues effectively and ensure efficiency on teams
• Good time management skills to set realistic deadlines and follow specific steps to reach time-sensitive objectives
• In-depth knowledge of the store’s merchandise, its exact location and its prices
• Supervise and train staff
• Review staff performance and offer constructive feedback
• Collaborate with team leads on setting and achieving team-specific goals
• Purchase inventory based on current trends, availability of new products and customer interest
• Display merchandise to maximize purchasing appeal
• Organize sales and product demonstrations
• Write sales and customer reports and make recommendations for improvements
• Interact with customers and resolve complaints or grievances

Job description

The Whitaker Group in Charleston is seeking an Assistant Store Manager (Full-Time) to help organize and run our retail stores and stand in for the store manager when needed.

You will lead the sales team to meet goals of efficiency and customer satisfaction, supervise and train staff, coordinate with department leads on goals, and ensure excellent presentation and product demonstrations.