Retail Assistant Manager: Lead Store & Customer Experience

The Whitaker Group; Atlanta (GA); Hybrid; USD 36,000 - 48,000; Full time

Job summary

The Whitaker Group in Atlanta seeks an Assistant Store Manager to help organize and run our retail stores and to fill in for the store manager when needed. You will be a key driver of sales efficiency and customer satisfaction, leading staff and managing day-to-day operations.

You will oversee merchandising, inventory, staff training, and reporting to improve performance and customer experience.

Qualifications

• Experience leading retail staff and customer service in a fast-paced environment.
• Strong communication and interpersonal skills.
• Knowledge of merchandising and display best practices.
• Ability to analyze sales performance and provide feedback.
• Willingness to step in for store manager as needed.

Responsibilities

• Lead staff and provide excellent customer service.
• Supervise and train staff.
• Review staff performance and provide feedback.
• Collaborate on team goals and store targets.
• Purchase inventory based on trends and customer interest.
• Display merchandise to maximize purchasing appeal.
• Organize sales and product demonstrations.
• Write sales and customer reports and suggest improvements.
• Interact with customers and resolve complaints or grievances.

Skills

Leadership

Customer service

Communication

Merchandising

Time management

Conflict resolution

Sales reporting

Job description

The Whitaker Group in Atlanta seeks an Assistant Store Manager to help organize and run our retail stores and to fill in for the store manager when needed. You will be a key driver of sales efficiency and customer satisfaction, leading staff and managing day-to-day operations.

You will oversee merchandising, inventory, staff training, and reporting to improve performance and customer experience.