Retail Store Lead – Customer Experience & Ops

Rural King; Litchfield, Northern (IL, KY); Hybrid; USD 44,000 - 65,000; Full time

Benefits offered by this job

401(k) match

Healthcare plans

Associate discounts

Assistance program

Chaplaincy services

Job summary

Rural King invites applications for an Assistant Store Manager in our Illinois store. You will lead inventory, coaching, and customer engagement to drive sales and operations excellence. The role requires up to a 50-hour workweek, ability to supervise firearms procedures when designated, and strong leadership with a focus on teamwork and accountability.

We reward you with a 401(k) match, comprehensive healthcare, associate discounts, and development opportunities in a people-first environment.

Qualifications

• At least 2 years of retail experience or equivalent combination of experience and education.
• Proven track record of success and a desire to take on increasing levels of responsibility and leadership.
• Ability to provide clear direction, set performance expectations, and motivate team member to deliver high quality results.
• Demonstrated ability to mentor, coach, and develop associates, fostering a positive and collaborative work environment.
• Excellent verbal and written communication skills to convey ideas, instructions, and information clearly and concisely.
• Demonstrated ability to actively listen, ask relevant questions, and provide thorough and articulate responses.
• Strong interpersonal skills to build rapport, foster relationships, and collaborate effectively.
• Proven ability to analyze and optimize complex processes to achieve operational excellence.

Responsibilities

• Foster a positive and inclusive work environment that promotes teamwork, professionalism, and continuous improvement.
• Oversee inventory management, stock replenishment, and merchandise displays to optimize sales and customer satisfaction.
• Make impactful decisions related to hiring, coaching, performance management, and terminations for associates under your leadership.
• Conduct comprehensive performance reviews for associates reporting to you, identifying areas for development and recognition.
• Define expectations for associates and hold them accountable for their roles, fostering a culture of accountability.
• Champion exceptional customer service by engaging with customers, addressing inquiries, resolving issues, and enhancing their shopping experience.
• Coach and train associates on the customer engagement model, contributing to a high-performing team that consistently delivers exceptional customer experiences.

Skills

Retail experience

Leadership

Coaching & mentoring

Customer service

Job description

Rural King invites applications for an Assistant Store Manager in our Illinois store. You will lead inventory, coaching, and customer engagement to drive sales and operations excellence. The role requires up to a 50-hour workweek, ability to supervise firearms procedures when designated, and strong leadership with a focus on teamwork and accountability.

We reward you with a 401(k) match, comprehensive healthcare, associate discounts, and development opportunities in a people-first environment.