Retail Store Lead & Customer Experience Champion

Hibbett, Inc.; Louisiana; On-site; USD 14,000 - 20,000; Full time

Job summary

Hibbett, Inc. is seeking an Assistant Manager for the Houma, LA location to support the Store Manager in daily retail operations and customer service excellence. The role covers supervising store activities, merchandising, inventory control, and staff guidance.

The position requires experience in retail, strong communication, and the ability to lead a team in a fast-paced environment while delivering outstanding customer service.

Qualifications

• Experience in retail, preferably footwear and athletic apparel.
• 1-3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Ability to assist in managing a team and meet goals.
• Self-starter with initiative to take on tasks.
• Strong attention to detail and multitasking ability.
• Team player with passion for customer service and selling merchandise.

Responsibilities

• Assist Store Manager in controlling store assets and operations.
• Consult with Store Manager to establish action plans for selling, restocking, merchandising, ordering and scheduling.
• Assume store responsibilities in Store Manager's absence.
• Assist in recruiting, training, and evaluating personnel.
• Provide guidance to employees and customers across departments.
• Maintain awareness of inventory, sales statistics and expenses to support profitability.
• Direct staff to ensure department standards are met and inventory movement is tracked.
• Ensure quality customer service and assist customers during peak periods.

Skills

Retail experience

Customer service

Interpersonal skills

Fast-paced environment

Team leadership

Self-starter

Attention to detail

Team player

Job description

Hibbett, Inc. is seeking an Assistant Manager for the Houma, LA location to support the Store Manager in daily retail operations and customer service excellence. The role covers supervising store activities, merchandising, inventory control, and staff guidance.

The position requires experience in retail, strong communication, and the ability to lead a team in a fast-paced environment while delivering outstanding customer service.