Retail Store Connectivity Engineer

Populus Financial Group; Irving (TX); On-site; USD 85,000 - 120,000; Full time

Job summary

Populus Financial Group seeks a Retail Networking Specialist to ensure availability, performance, and security of network and telecom services across our store locations. You will troubleshoot, coordinate vendor work, and support deployments for broadband, firewall, switching, cellular, voice, and related store technologies.

In this role you will work with field teams and internal partners to restore service quickly, document activities, and deliver reliable technology solutions for new and

Qualifications

• Bachelor’s degree in IT/CS or related field.
• 3+ years’ experience in a multi-site retail service desk.
• Experience with broadband internet and cloud-managed firewall.
• Experience with Cisco Meraki network technology.
• Understanding of TCP/IP, DNS, DHCP.
• Willing to work outside normal business hours.

Responsibilities

• Coordinate with internet, telecom, MSPs, hardware, and field vendors to open cases and track progress.
• Perform configuration changes, testing, validation, and maintenance per change-management policies.
• Support deployments, upgrades, and lifecycle initiatives for network gear including firewalls and switches.
• Assist with store openings, relocations, and special projects through circuit provisioning and activations.
• Create and maintain procedures, knowledge articles, and reports to improve support consistency.
• Troubleshoot connectivity and performance issues; identify root causes and restore service.

Skills

Vendor coordination

Cisco Meraki

TCP/IP

DNS/DHCP

ITIL concepts

Service desk

Multi-site support

Office apps

SIP/VoIP

Network monitoring

Education

Bachelor’s Degree in IT/CS

Tools

Cisco Meraki

Job description

Populus Financial Group seeks a Retail Networking Specialist to ensure availability, performance, and security of network and telecom services across our store locations. You will troubleshoot, coordinate vendor work, and support deployments for broadband, firewall, switching, cellular, voice, and related store technologies.

In this role you will work with field teams and internal partners to restore service quickly, document activities, and deliver reliable technology solutions for new and