Retail Store Clerk

Buck Knives, Inc.; Post Falls (ID); Hybrid; USD 18,000 - 26,000; Full time

Job summary

Buck Knives, Inc. in Post Falls, Idaho, seeks a Retail Store Clerk to welcome shoppers, answer questions, and process purchases in our Factory Store. You will lead tours, assist with lobby and museum operations, and support warranty and store staff.

The role demands a friendly, patient, and professional attitude and comfort handling knives. The position requires open availability Monday through Saturday, on-site work, and the ability to stand, lift up to 40 pounds, and use standard office

Qualifications

• High school diploma or GED preferred.
• At least three months of related customer service, retail, office, or similar experience preferred.
• An equivalent combination of education, training, and experience will also be considered.

Responsibilities

• Deliver friendly, professional, and knowledgeable customer service to customers and guests.
• Greet visitors and help create a positive first impression of Buck Knives.
• Assist customers with questions about Buck Knives products and general company information.
• Operate the cash register and accurately process cash, debit, and credit card transactions.
• Conduct Buck Knives factory tours for customers and visitors.
• Answer incoming telephone calls, provide information, and direct calls to the appropriate department.
• Schedule factory tours and maintain tour information using Microsoft Outlook.
• Maintain a clean, organized, and professional Factory Store, lobby, and museum area.
• Welcome scheduled guests, assist with visitor check-in, and provide guest badges when applicable.
• Create welcome signs for scheduled visitors and guests.
• Sort and process incoming mail.
• Provide backup support to the Factory Store and Warranty Department as needed.
• Assist with employment-related inquiries.
• Safely handle knives, merchandise, and other products as required.
• Follow all company safety practices, policies, and procedures.
• Assist with additional duties and special events as needed.

Skills

Customer service

Communication

Organizational skills

Problem-solving

Computer literacy

Education

High school diploma or GED

Tools

Microsoft Word

Excel

Outlook

Job description

Description

Buck Knives | Post Falls, Idaho
Pay: $16.00 per hour
Schedule: Open availability required Monday through Saturday

Join the Buck Knives Team

Buck Knives is looking for a friendly, dependable, and customer-focused Retail Store Clerk to join our Factory Store team.

This is more than a traditional retail position. As a Retail Store Clerk, you will often be one of the first people our customers, visitors, vendors, and guests interact with when they arrive at Buck Knives. You will help create a welcoming experience while assisting customers in our Factory Store, conducting factory tours, answering questions, processing purchases, and supporting the day-to-day operations of our lobby, museum, and store.

If you enjoy working with people, take pride in providing excellent customer service, and want to represent an iconic American brand, we would like to hear from you.

What You’ll Do

As a Retail Store Clerk, you will:

• Deliver friendly, professional, and knowledgeable customer service to customers and guests.
• Greet visitors and help create a positive first impression of Buck Knives.
• Assist customers with questions about Buck Knives products and general company information.
• Operate the cash register and accurately process cash, debit, and credit card transactions.
• Conduct Buck Knives factory tours for customers and visitors.
• Answer incoming telephone calls, provide information, and direct calls to the appropriate department.
• Schedule factory tours and maintain tour information using Microsoft Outlook.
• Maintain a clean, organized, and professional Factory Store, lobby, and museum area.
• Welcome scheduled guests, assist with visitor check-in, and provide guest badges when applicable.
• Create welcome signs for scheduled visitors and guests.
• Sort and process incoming mail.
• Provide backup support to the Factory Store and Warranty Department as needed.
• Assist with employment-related inquiries.
• Safely handle knives, merchandise, and other products as required.
• Follow all company safety practices, policies, and procedures.
• Assist with additional duties and special events as needed.

What We’re Looking For

We're looking for someone who brings a positive attitude, professionalism, and a genuine desire to help people. A successful candidate will have:

• A strong commitment to providing excellent customer service.
• A friendly, patient, and professional attitude.
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• The ability to listen, problem-solve, and make sound decisions.
• The ability to follow written and verbal instructions.
• Basic math skills and the ability to accurately handle customer transactions.
• Comfort working with computers and common office equipment.
• Experience with Microsoft Word, Excel, and Outlook.
• The ability to safely handle sharp knives and related products.

Education & Experience

• High school diploma or GED preferred.
• At least three months of related customer service, retail, office, or similar experience preferred.
• An equivalent combination of education, training, and experience will also be considered.

Schedule & Availability

• Candidates must have open availability Monday through Saturday.
• This position may require schedule flexibility based on Factory Store needs.
• Required overtime and participation in special sales events will occur throughout the year.
• Regular and reliable attendance is an essential function of this position.

Physical Requirements

This position regularly requires sitting, standing, walking, reaching, using hands to handle merchandise and equipment, and communicating with customers and coworkers.

Employees must be able to regularly lift and/or move up to 40 pounds.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

Why Buck Knives?

At Buck Knives, you’re representing a company with a long-standing reputation for craftsmanship, quality, and American manufacturing. Our Factory Store welcomes customers and visitors who have used Buck Knives products for generations, as well as those discovering the brand for the first time.

We’re looking for someone who can help make every one of those interactions a great experience.

Pay Rate: $16.00 per hour

Buck Knives is an Equal Opportunity Employer.