Retail Experience Associate — Store & Tours

Buck Knives, Inc.; Post Falls (ID); Hybrid; USD 18,000 - 26,000; Full time

Job summary

Buck Knives, Inc. in Post Falls, Idaho, seeks a Retail Store Clerk to welcome shoppers, answer questions, and process purchases in our Factory Store. You will lead tours, assist with lobby and museum operations, and support warranty and store staff.

The role demands a friendly, patient, and professional attitude and comfort handling knives. The position requires open availability Monday through Saturday, on-site work, and the ability to stand, lift up to 40 pounds, and use standard office

Qualifications

• High school diploma or GED preferred.
• At least three months of related customer service, retail, office, or similar experience preferred.
• An equivalent combination of education, training, and experience will also be considered.

Responsibilities

• Deliver friendly, professional, and knowledgeable customer service to customers and guests.
• Greet visitors and help create a positive first impression of Buck Knives.
• Assist customers with questions about Buck Knives products and general company information.
• Operate the cash register and accurately process cash, debit, and credit card transactions.
• Conduct Buck Knives factory tours for customers and visitors.
• Answer incoming telephone calls, provide information, and direct calls to the appropriate department.
• Schedule factory tours and maintain tour information using Microsoft Outlook.
• Maintain a clean, organized, and professional Factory Store, lobby, and museum area.
• Welcome scheduled guests, assist with visitor check-in, and provide guest badges when applicable.
• Create welcome signs for scheduled visitors and guests.
• Sort and process incoming mail.
• Provide backup support to the Factory Store and Warranty Department as needed.
• Assist with employment-related inquiries.
• Safely handle knives, merchandise, and other products as required.
• Follow all company safety practices, policies, and procedures.
• Assist with additional duties and special events as needed.

Skills

Customer service

Communication

Organizational skills

Problem-solving

Computer literacy

Education

High school diploma or GED

Tools

Microsoft Word

Excel

Outlook

Job description

Buck Knives, Inc. in Post Falls, Idaho, seeks a Retail Store Clerk to welcome shoppers, answer questions, and process purchases in our Factory Store. You will lead tours, assist with lobby and museum operations, and support warranty and store staff.

The role demands a friendly, patient, and professional attitude and comfort handling knives. The position requires open availability Monday through Saturday, on-site work, and the ability to stand, lift up to 40 pounds, and use standard office