Retail Stocking & Customer Service Specialist

Michaels Stores; Eatontown (NJ); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Employee discounts

Partner discount programs

Benefits package

Job summary

Michaels Stores in Eatontown, NJ is hiring for a Store Associate to assist customers, maintain a well‑stocked and attractive store, and operate cash registers with accuracy. The role supports Omni-channel processes such as Buy Online Pickup in Store and Ship From Store, and participates in truck unloading and replenishment.

Applicants should have retail or customer service experience, be able to stand for long periods, and work various shifts including nights and weekends.

Qualifications

• Retail or customer service experience preferred.
• Assist customers in locating products and providing solutions.
• Educate customers on store programs and benefits.

Responsibilities

• Help customers shop, locate products, and provide solutions.
• Provide fast, friendly checkout and cash handling to standards.
• Engage customers on rewards programs and enrollments.
• Assist with Omni-channel processes (BOPIS and SFS).
• Stocking, truck unload, and planogram maintenance.

Skills

Customer service

Cash handling

Omni-channel knowledge

Merchandise assistance

Tools

POS system

Job description

Michaels Stores in Eatontown, NJ is hiring for a Store Associate to assist customers, maintain a well‑stocked and attractive store, and operate cash registers with accuracy. The role supports Omni-channel processes such as Buy Online Pickup in Store and Ship From Store, and participates in truck unloading and replenishment.

Applicants should have retail or customer service experience, be able to stand for long periods, and work various shifts including nights and weekends.