Retail Store Associate – Transform Lives Daily

Goodwill Industries of Middle Georgia and the CSRA; Augusta (GA); On-site; USD 24,000 - 32,000; Full time

Job summary

Goodwill Industries of Middle Georgia and the CSRA in Augusta, GA is hiring a Retail Store Associate. You will support the mission by processing and selling donated goods, assisting customers, and maintaining store standards in a fast-paced team setting.

This role emphasizes quality work, strong customer service, and adherence to safety policies, with opportunities to cross-train and contribute to community impact.

Qualifications

• High school diploma or GED preferred.
• Ability to perform basic math functions.
• Strong communication and interpersonal skills required.
• Ability to push, pull, and lift up to 50 lbs. with or without reasonable accommodations.
• Ability to work a full shift of at least 8 hours per scheduled workday.
• Flexibility to work a rotating schedule, including evenings and weekends, as assigned.

Responsibilities

• Serve as a role model and instructor in the subject of “work” for individuals receiving training or job placement assistance through Goodwill. Demonstrate a strong work ethic and passion for quality.
• Greet and assist customers with merchandise selection.
• Operate the store’s cash register in compliance with company policies and procedures.
• Close out assigned cash drawer at the end of the shift and balance cash amounts.
• Ensure excellent customer service and direct complaints to the appropriate personnel.
• Rotate merchandise from the sales floor as instructed, accurately recording rotation numbers.
• Assist in display setup and merchandise presentation on the sales floor.
• Maintain store cleanliness and organization according to company standards.
• Follow all company safety and security policies and procedures.
• Cross-train in other workstations as needed.
• Perform other duties as assigned by the manager.
• Be an instructor in the subject of “work” for individuals participating in Goodwill training or job placement programs, leading by example through a positive attitude and strong work ethic.
• Greet and assist donors, ensuring all paperwork is completed accurately.
• Pre-sort donations into appropriate categories and workstations.
• Assess the quality of merchandise and prepare acceptable items for the sales floor.
• Remove and dispose of unsellable items according to company procedures.
• Assist truck drivers with loading and unloading donation trailers.
• Accurately record production and rotation numbers.
• Maintain safety standards and ensure a secure working environment.
• Provide excellent donor relations and elevate concerns to the appropriate personnel.
• Rotate merchandise from the sales floor as required.
• Maintain cleanliness and organization of the work area in accordance with company standards.
• Cross-train in other workstations as needed.
• Perform other duties as assigned by the manager.

Education

High school diploma or GED

Job description

Goodwill Industries of Middle Georgia and the CSRA in Augusta, GA is hiring a Retail Store Associate. You will support the mission by processing and selling donated goods, assisting customers, and maintaining store standards in a fast-paced team setting.

This role emphasizes quality work, strong customer service, and adherence to safety policies, with opportunities to cross-train and contribute to community impact.