Retail Store Associate

Lingua Franca; New York (NY); On-site; USD 35,000 - 50,000; Full time

Job summary

Lingua Franca is seeking a Store Associate for their flagship store in NYC. Your role includes delivering exceptional customer service, driving sales through personalized experiences, and ensuring the store's organization. You'll collaborate with the Store Manager and team to achieve sales goals and represent the brand enthusiastically.

The ideal candidate will have strong interpersonal skills, be detail-oriented, and enjoy a collaborative environment. Previous fashion retail experience and Shopify familiarity are preferred.

Qualifications

• Strong customer service orientation with excellent interpersonal skills.
• Highly organized and detail-oriented, able to problem solve in a fast-paced environment.
• Previous fashion retail experience preferred.

Responsibilities

• Deliver exceptional customer service by welcoming guests and building relationships.
• Drive sales through personalized service and assistance with product selection.
• Maintain a clean, organized, and visually appealing sales floor.

Skills

Customer service orientation

Interpersonal skills

Problem-solving

Detail-oriented

Collaborative team player

Tools

Shopify POS

Job description

Lingua Franca is an NYC-based luxury clothing and accessory brand known for their hand-embroidered cashmere goods and ethically sourced ready-to-wear collection. Their pieces are designed to spark conversation and showcase an irreverent point of view. Founded in 2016, Lingua Franca's unique embroidery aesthetic has gained a loyal following.

Role Description

As a Store Associate, you will play a key role in delivering an exceptional guest experience at our West Village flagship store. You will welcome and assist customers, drive sales through personalized service and clientelling, process transactions, maintain visual merchandising standards, and help ensure the store is organized, stocked, and operating smoothly. Working closely with the Store Manager and fellow associates, you will contribute to achieving sales goals, building meaningful customer relationships, and representing the Lingua Franca brand with enthusiasm and professionalism.

We are looking for someone who is adaptable, detail-oriented, and enjoys working in a fast-paced, collaborative environment. As a member of our flagship team, you will help create a warm and memorable shopping experience that reflects Lingua Franca’s commitment to craftsmanship, storytelling, and community. We are a quickly growing company committed to fair trade, ethical labor practices, and the highest environmental standards.

Responsibilities

• Deliver exceptional customer service by welcoming guests, building relationships, and creating a personalized shopping experience
• Drive sales by assisting customers with product selection, styling recommendations, and custom embroidery offerings
• Develop strong product knowledge and confidently communicate Lingua Franca’s craftsmanship, sustainability practices, and brand story
• Process sales transactions accurately and efficiently through Shopify POS
• Utilize Lingua Franca’s clienteling and CRM platforms to build customer relationships, capture customer information, and drive repeat business through personalized outreach
• Assist with inventory replenishment, organization, receiving, and cycle counts
• Maintain a clean, organized, and visually compelling sales floor in accordance with merchandising standards
• Collaborate with the Store Manager and team to achieve sales goals and ensure smooth daily store operations
• Support in-store events, activations, and brand partnerships
• Fulfill, package, and ship online orders accurately and efficiently to ensure a seamless customer experience
• Communicate customer feedback, product requests, and operational observations to store leadership
• Contribute to a positive, team-oriented environment while representing the Lingua Franca brand with professionalism and enthusiasm

Requirements

• Strong customer service orientation with excellent interpersonal and communication skills
• Highly organized, detail-oriented, and able to problem solve in a fast-paced retail environment
• Calm under pressure and capable of making thoughtful decisions quickly
• Collaborative team leader who fosters a respectful and positive work environment
• Previous fashion retail experience and strong knowledge of customer service best practices preferred
• Shopify experience preferred
• Ability to work weekends and during peak seasonal business periods
• Ability to communicate effectively with internal teams and external partners for brand trunkshows and retail events