Fashion Stylist

The Webster; New York (NY); On-site; USD 52,000 - 72,000; Full time

Job summary

The Webster in New York seeks a stylist to contribute to store sales by delivering exceptional customer service, building rapport, and representing the brand with consistency and polish.

You will apply selling techniques, develop client relationships, stay updated on brand trends, and uphold visual standards while collaborating with management and staff.

Qualifications

• Strong customer service and sales skills.
• Ability to learn product knowledge across brands and trends.
• Willingness to work varied hours including nights and weekends.

Responsibilities

• Achieve daily, weekly, monthly, and annual sales plans.
• Demonstrate cross-selling and upselling to drive KPIs.
• Develop and nurture new and existing client relationships.
• Maintain The Webster's standards in appearance and behavior.
• Manage client database and communications.
• Stay updated on product knowledge and fashion trends.
• Communicate professionally with clients and team.
• Handle returns, repairs and alterations etiquette.
• Maintain store cleanliness and stock.
• Assist with inventories and loss prevention.

Skills

Customer service

Sales techniques

Communication

Teamwork

Job description

The stylist is responsible for contributing to the store sales by providing The Webster’s experience level of customer service to all clients, building rapport with clients, supporting the management team and representing The Webster in all its aspects consistently

• To know and achieve your, and the store’s daily, weekly, monthly and annual sales plan
• Demonstrate knowledge and understanding of different sales techniques, such as cross selling, and adding on in order to drive your sales and KPIs
• Demonstrate selling skills to actively develop new clients and further develop existing client relationships
• Demonstrate behaviors that reflect the company principles and culture
• Manage individual client database to standard and generates sales utilizing the client book through appointments and daily correspondence with clients
• Demonstrate strong product knowledge; keeps updated in all brands bio and aesthetic, and fashion trends
• Demonstrate high degree of professionalism in communication, attitude and teamwork with clients, peers and management team
• Demonstrate proper etiquette when communicating with internal and external clients (i.e. in-person, phone, e-mail, and written communication), returns, repairs and alterations

Policies, Procedures and Compliance

• Adhere to the Employee Handbook
• Understand and perform all POS functions accurately, professionally and within Company guidelines
• Adheres to all Company Policies & Procedures
• Understand and comply with PCI compliance policy and regulations
• Possess a strong knowledge of the alteration process and fitting a client for alterations
• Adheres to Security, Health and Safety regulations
• Maintain the appearance of the store according to The Webster visual standards
• Demonstrate high level of quality in work, attendance and appearance
• Ability to work varied hours, nights, days and weekends to support the business needs

Back of House

• Maintain store, employee area, stockroom and bathroom to Company standards
• Assist in the preparation and execution of stores physical inventories and actively participates in resolving inventory discrepancies
• Maintain standards of cleanliness and organization
• Actively contribute and support in non-selling activities and loss prevention initiatives
• Replenish stock and maintain high standards of merchandise and product presentation
• Maintain your designated ‘area of responsibility’

Qualifications

• Multilingual candidates will be given preference.
• Language Requirements: English (Required), Mandarin (Preferred), French (Preferred), Russian (Preferred), Spanish (Preferred), Arabic (Preferred)

Additional responsibilities may be assigned at the discretion of leadership.