Retail Store Assistant Manager

Pendleton Woolen Mills (retail); Manchester (VT); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Generous employee discount (50% off)

401k company match

Competitive compensation with benefits

Growth and leadership development

Job summary

Pendleton Woolen Mills in Manchester, VT is seeking a professional and dynamic full-time Assistant Manager to lead our retail team. You will deliver exceptional customer service, drive sales, and ensure operational excellence daily.

You will train and coach staff, manage visuals, handle scheduling, and partner with the store manager on marketing strategies to increase store profitability. Flexibility to work holidays, nights, and weekends is required.

Qualifications

• 5 years in retail sales and customer service, including minimum 2 years in store supervision.
• Must communicate effectively verbally and in writing.
• Self-motivated and able to work with minimal supervision.

Responsibilities

• Deliver and ensure compliance with all sales and operational policies.
• Lead by example to achieve sales and profitability through customer service and inventory management.
• Partner with store manager to develop business and marketing strategies to increase sales.

Skills

Retail sales

Customer service

Store supervision

Education

Higher education or equivalent training

Tools

Microsoft Office

Excel

Publisher

Word

Job description

We own a wonderful story, one that our Pendleton Ambassadors should always be telling, where the customer and the product come together. Our Pendleton Ambassadors are in a unique position; they connect people to products that could enrich their lives and offer solutions with quality products that will create memories for generations. A curious, enthusiastic attitude and brand knowledge of the company's values are crucial to success. Superior training in our company's rich history and products will inspire excitement, loyalty and positivity.

Become a Pendleton Ambassador and bring your passionate attitude to help us connect generations. We are currently seeking a professional and dynamic full-time Assistant Manager for our Manchester, VT location. Applicants must be flexible to work varying schedules: holidays, nights, and/or weekends. Please be sure to include a complete resume when applying.

Why You'll Love Working Here:

• Generous employee discount (50% off products!)
• Competitive compensation with paid time off, benefits, and 401k company match (for eligible employees)
• A collaborative team environment where your ideas are valued
• Opportunities for professional growth and leadership development

Job Description:

• Deliver and expect compliance of all PWM required sales and operational policies and initiatives.
• Support the company expectation and lead by example to achieve sales and profitability through sales generation, customer service, expense control, visual presentation, and inventory management.
• Partner with store manager to develop business and marketing strategies to increase store sales and profitability.
• Provide leadership, training and development; retain strong sales teams, provide positive feedback and coaching, redirect, retrain and manage performance.
• Contributes to control expenses through promotional and pricing compliance, loss prevention, employee retention and following general store expense budgets.
• Consistent written and verbal communication with Store Manager and Area Manager and other departmental groups as needed regarding stores performance.
• Complies with all company policies and procedures and ensures store team is compliant.
• Other tasks as assigned.

Job Expectations:

• Effective verbal and written communication skills.
• Support store manager in effectively plan, organize, delegate, evaluate and provide feedback.
• Effective problem solving skills.
• Meets deadlines when manager is not present.
• Understands and drives store statistical performance including, but not limited to, UPT, ADS, conversion within store.
• Proven ability to communicate effectively with store employees, management and customers. Excellent listening and writing skills.
• Strong leadership skills. Maintain calm and poised in stressful situations. Know when to partner for support.
• Solution orientated, bringing challenges to a positive conclusion. Identify root causes, and partner with store manager to find solutions.

Job Qualifications:

• 5 years retail sales and customer service experience including a minimum of 2 years store supervision
• 2 years of higher education or equivalent training preferred, not required
• Must practice effective verbal and written communication skills
• Must be self-motivated and able to work with minimal supervision

System Qualifications:

• Microsoft office including excel, publisher and word
• Retail inventory software and order processing systems
• Understand the POS system and other software used by the stores

Physical Requirements and Working Environment:

• Flexible schedule with nights and weekend shifts per scheduling guidelines.
• Ability to communicate in fast and ever-changing environment.
• Physical dexterity and stamina to reach and lift to complete visual presentations and/or store set up.
• Ability to lift up to 40lbs.
• Reaching arms over head, ladder use, computer operation, continuous standing and walking, hand coordination, telephone use, speaking, reading, writing.

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran or disability status.