Retail Sales Keyholder

Pendleton Woolen Mills (retail); Manchester (VT); On-site; USD 16,000 - 21,000; Part time

Benefits offered by this job

Employee discount (50% off)

PTO, benefits, 401k company match

Collaborative team environment

Growth opportunities

Job summary

Pendleton Woolen Mills (retail) in Manchester, VT is seeking a part-time Retail Sales Keyholder (20 hours per week). You will support sales goals, provide exceptional customer service, and help manage daily operations during shifts.

The role requires 2+ years in retail with supervisory experience, strong communication, and comfort with POS systems and MS Office. Competitive benefits and a discount are offered. This position offers growth opportunities and a collaborative team environment.

Qualifications

• 2+ years retail sales/customer service experience, including 1 year in a supervisory or shift-lead role.
• Strong communication skills able to connect with customers and team members.
• Self-motivated and proactive, with a passion for helping others.
• Tech-friendly: POS systems, inventory software, and Microsoft Office.

Responsibilities

• Support the store in achieving sales goals and delivering exceptional customer service.
• Open and close the store independently and ensure readiness and security during each shift.
• Create and execute daily plans while effectively communicating priorities with the team.
• Encourage positive selling behaviors and maintain a high-energy, customer-first environment.
• Ensure visual merchandising and store housekeeping standards are met.
• Monitor and respond to store communications, including email and internal directives.
• Complete sales transactions with accuracy and efficiency.
• Follow all company policies, operational procedures, and loss prevention guidelines.
• Act quickly to identify problems, recommend solutions, and elevate when necessary.
• Support ongoing training efforts and foster team development.

Skills

Retail sales

Customer service

Leadership

Communication

Tech literacy

Tools

POS systems

Inventory software

Microsoft Office

Job description

Where Craft Meets Connection. Lead the Experience. Start your Career Today!

At Pendleton, we take pride in our legacy with over 150 years of artistry, known for crafting functional and beautiful products that are made to last for generations. Our retail team members are in a unique position; they connect people to products that could enrich their lives and offer solutions with quality products that will create memories for generations. We are more than your average retailer- we value connection, warmth, and authenticity in each member of our team.

We are currently seeking a professional and dynamic part-time Retail Sales Keyholder (20 hours per week) for our Manchester, VTstore location.

Why You'll Love Working Here

• Generous employee discount (50% off products!)
• Competitive compensation with paid time off, benefits, and 401k company match (for eligible employees)
• A collaborative team environment where your ideas are valued
• Opportunities for professional growth and leadership development

What You'll Do

• Support the store in achieving sales goals and delivering exceptional customer service
• Open and close the store independently and ensure readiness and security during each shift
• Create and execute daily plans while effectively communicating priorities with the team
• Encourage positive selling behaviors and maintain a high-energy, customer-first environment
• Ensure visual merchandising and store housekeeping standards are met
• Monitor and respond to store communications, including email and internal directives
• Complete sales transactions with accuracy and efficiency
• Follow all company policies, operational procedures, and loss prevention guidelines
• Act quickly to identify problems, recommend solutions, and elevate when necessary
• Support ongoing training efforts and foster team development

What We’re Looking For

• 2+ years retail sales/customer service experience, including 1 year in a supervisory or shift-lead role
• Strong communication skills-able to connect with both customers and team members
• Self-motivated and proactive, with a passion for helping others
• Tech-comfortable: experience with POS systems, inventory software, and Microsoft Office
• Flexible availability, including nights, weekends, and holidays
• Comfortable with the physical demands of retail (standing/walking, lifting up to 40 lbs., ladder use)
• Reliable transportation to meet scheduling needs

About Pendleton

We're a heritage brand with a modern mission-crafting products with integrity, quality, and timeless style. As a Pendleton team member, you'll help continue a story that spans generations.

We offer flexible work hours and provide Medical, Dental, and Vision benefits for eligible employees. Our team members also enjoy a generous employee discount, a 401(k) plan with company match, and competitive compensation that includes paid time off. Additionally, we are committed to supporting growth and development opportunities to help our employees advance in their careers.

We're proud to be an equal opportunity employer, welcoming applicants from all backgrounds and walks of life.