Retail Stocking & Customer Experience Pro

Michaels Stores; Southlake (TX); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

401(k) with employer match

Health coverage

Employee discounts

Job summary

The Michaels Companies Inc. is seeking a Store Team Member in Southlake, TX to assist customers, ring up purchases, and keep the store stocked and welcoming.

You will engage with guests, promote rewards programs, and support online pickup and ship-from-store processes. Ideal candidates bring retail experience, enjoy helping customers, and can stand for long periods while performing physical duties such as stocking and receiving truck shipments.

Qualifications

• Retail or customer service experience preferred.
• Able to stand for long periods and move around the store.
• Comfortable handling transactions with cash and cards.

Responsibilities

• Help customers shop, locate products, and provide solutions.
• Provide fast and friendly checkout experience; handle cash to standards.
• Engage customers in rewards programs and enrollments.
• Educate customers on VOC surveys.
• Assist with Omni-channel processes (BOPIS, SFS).
• Participate in truck unload, stocking, and planogram maintenance.
• Ensure stock and merchandise recovery, returns, and store recovery.

Skills

Retail experience

Customer service

Cash handling

Tools

POS systems

Job description

The Michaels Companies Inc. is seeking a Store Team Member in Southlake, TX to assist customers, ring up purchases, and keep the store stocked and welcoming.

You will engage with guests, promote rewards programs, and support online pickup and ship-from-store processes. Ideal candidates bring retail experience, enjoy helping customers, and can stand for long periods while performing physical duties such as stocking and receiving truck shipments.