Retail Stocker & Customer Experience Specialist

michaels; Battle Creek (MI); Vor Ort; USD 17.000 - 22.000; Vollzeit

Benefits dieser Stelle

401(k) with employer match

Medical, dental, and vision coverage

Employee discounts

Zusammenfassung

The Michaels in Battle Creek, MI is seeking a Store Associate to help customers, stock merchandise, and ensure a fast, friendly checkout experience. You will unload trucks, assist with merchandising, and maintain store recovery to uphold our Brand Promises.

Key duties include guiding customers, enrolling them in Rewards and Private Label Credit Cards, supporting BOPIS and SFS, and following SOPs while staying respectful and professional in a dynamic retail environment.

Qualifikationen

• Retail or customer service experience preferred.

Aufgaben

• Help customers shop, locate products, and provide solutions
• Provide a fast checkout experience; execute cash handling to standards
• Engage customers on the Rewards program and Private Label Credit Cards and enroll them
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in truck unload, stocking, and planogram (POGs) processes
• Complete merchandise recovery and maintenance including returns and general store recovery
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to SOPs and Company policies; interact respectfully with customers and teammates
• Cross trained in Custom Framing selling and production
• Other duties as assigned

Jobbeschreibung

The Michaels in Battle Creek, MI is seeking a Store Associate to help customers, stock merchandise, and ensure a fast, friendly checkout experience. You will unload trucks, assist with merchandising, and maintain store recovery to uphold our Brand Promises.

Key duties include guiding customers, enrolling them in Rewards and Private Label Credit Cards, supporting BOPIS and SFS, and following SOPs while staying respectful and professional in a dynamic retail environment.