Retail Specialist

azhumane; Phoenix (AZ); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

401(k) with employer contribution

Medical, Dental, and Vision Plans

Generous PTO program

Discounts on veterinary services

Job summary

The Arizona Humane Society is seeking a full-time Retail Specialist for its Papago Park Campus in Phoenix, AZ. The ideal candidate will provide exceptional customer service and create a welcoming shopping experience for adopters and pet owners.

This role includes operating the point-of-sale system, maintaining a clean and organized environment, and assisting with inventory. A high school diploma and 2+ years of retail experience are required, along with an Arizona Food Handlers Card.

Qualifications

• High school diploma/GED required.
• Arizona Food Handlers Card required.
• 2+ years of retail experience, including inventory assistance.
• Must possess excellent communication skills.
• Knowledge of cash handling operations required.

Responsibilities

• Greet and assist customers in a retail environment.
• Recommend products to meet customer needs.
• Operate the point-of-sale system and process online orders.
• Maintain a clean and organized retail environment.
• Support and train retail volunteers.

Skills

Customer service

Retail experience (2+ years)

Communication skills

Education

High school diploma/GED

Arizona Food Handlers Card

Tools

Point of Sale systems

Word processing software

Job description

Retail Specialist

The Arizona Humane Society is seeking a full-time Retail Specialist to join our team at our Papago Park Campus! This position works a Friday–Tuesday schedule from 10:00 a.m. to 7:00 p.m. If you're passionate about delivering exceptional customer service, enjoy working in a mission‑driven environment, and want to make a difference in the lives of animals and the people who love them, we'd love to hear from you.

Paws Up For Great Benefits!

• Competitive salary
• Generous PTO program
• Up to 8 paid holidays per year
• 401(k) with employer contribution
• Medical, Dental, and Vision Plans
• Got student loans? Employment with AHS may qualify you for the Public Service Loan Forgiveness (PSLF) program!
• Discounts on veterinary services and other pet perks!

Day in the Life

As a full-time Retail Specialist, you'll support the Arizona Humane Society's three pet‑centered retail stores while creating a welcoming and enjoyable shopping experience for adopters, pet owners, and members of the community. This role is perfect for someone with a positive, energetic attitude who is passionate about customer service and enjoys building lasting relationships with every guest who walks through the door.

In this role, you'll greet and assist customers, recommend products to meet their needs, operate the point‑of‑sale system, process online orders, and help achieve sales goals. You'll also maintain a clean, organized, and well‑stocked retail environment, assist with inventory and cash handling, answer customer inquiries by phone and online, support and train retail volunteers, and assist in the café as needed. If you enjoy working in a fast‑paced, mission‑driven environment where every purchase helps support animals in need, this is an excellent opportunity to make a meaningful impact.

Job Requirements

• High school diploma/GED required.
• Arizona Food Handlers Card required.
• 2+ years of retail experience, including inventory assistance, stocking, facing, and product knowledge required.
• Ability to anticipate customer needs and recommend merchandise to customers.
• Must possess excellent communication skills and ability to resolve issues effectively.
• Knowledge of point of sale and word processing software programs preferred.
• Understanding of retail and cash handling operations required.
• Must be comfortable working around animals.

Physical Demands/Work Environment

While performing the duties of this job, the employee is frequently required to stand and walk up to 8 hours at a time, use hands to finger, handle, or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 50 pounds. There will be exposure to dust, heat, cold and temperature changes, wet floors, and animal noises, odors and dander. Most of the time will be spent in a typical air‑conditioned and heated retail environment.

The work environment and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Additional Information

The Arizona Humane Society is an Equal Opportunity Employer and a participant in the E‑Verify program.

Ready to Join our team and make a difference every day?

Pre‑employment background check is required.