Retail Showroom Sales Specialist

Midwest Exteriors LLC.; Grand Rapids (MI); On-site; USD 20,000 - 29,000; Full time

Job summary

Midwest Exteriors LLC in Grand Rapids, MI is seeking a Retail Showroom Sales Specialist to greet customers, explain window, siding, and shower products, and convert showroom visits into in-home consultations.

You will build relationships, meet sales and appointment-setting goals, and work a varied schedule including weekends. Must have strong communication and detail orientation; previous home improvement or building materials experience is a plus.

Qualifications

• 1+ year of experience in retail sales, customer service, or related field.
• Strong interpersonal and communication skills.
• Proficient with computers and CRM/quoting software.
• Reliable, punctual and self-motivated.

Responsibilities

• Greet showroom visitors promptly and professionally.
• Assess customer needs and guide product selections.
• Educate customers on materials, features, and installation options.
• Schedule in-home consultations and follow up on leads.
• Maintain showroom displays and assist with merchandising.
• Document interactions in the CRM and track appointments.

Skills

Retail sales

Customer service

Communication skills

CRM software

Education

High school diploma or equivalent

Job description

Open position# Retail Showroom Sales Specialist* LocationGrand Rapids, MI* Type*full time** ScheduleVaried* Pay$18 an hour plus CommissionApply for this role## About the roleThe Retail Showroom Sales Specialist is the face of Midwest Exteriors for both walk-in and appointment-based customers. This position guides homeowners through our window, siding, and shower product lines, educates them on product features and benefits, and converts showroom visits into scheduled in-home consultations and sales opportunities. The ideal candidate is personable, confident, detail-oriented, and motivated by helping customers find the right solutions for their homes. This role requires strong communication skills, a customer-first approach, and the ability to build relationships while achieving sales and appointment-setting goals. Customer Engagement ● Greet and welcome all showroom visitors promptly and professionally ● Assess customer needs through active listening and thoughtful questions ● Guide customers through window, siding, and shower product displays ● Educate customers on materials, styles, energy efficiency, features, benefits, and installation options ● Answer customer questions and provide accurate product information ● Schedule qualified customers for in-home consultations when appropriate ● Create a positive, professional, and welcoming showroom experience Product & Showroom Management ● Maintain strong working knowledge of all window, siding, and shower products, including materials, warranties, features, benefits, and installation processes ● Stay current on new products, promotions, pricing, and company offerings ● Keep showroom displays clean, organized, stocked, and visually appealing ● Ensure product samples and displays are presented accurately and professionally ● Report damaged, missing, or outdated displays and samples to management ● Assist with maintaining showroom presentation and merchandising standards Sales & Appointment Setting ● Identify customer needs and recommend appropriate products and solutions ● Generate qualified leads and schedule in-home consultations ● Follow established sales and appointment-setting processes ● Accurately document customer interactions, leads, and appointments in the CRM ● Follow up with customers as needed to support the sales process ● Meet established sales, lead-generation, and appointment-setting goals ● Provide a professional handoff to the appropriate sales team member when an in-home consultation is scheduled## What you need* High school diploma or equivalent* 1+ year of experience in retail sales, customer service, or a related field* Strong interpersonal and communication skills* Proficient with computers and able to learn CRM and quoting software* Reliable, punctual, and self-motivated* Strong attention to detail and organizational skills* Ability to work weekends and some evenings as showroom hours require* Comfortable working in a customer-facing sales environment## Nice to have* Experience in home improvement, construction, or building materials sales* Familiarity with windows, siding, doors, or bath/shower remodeling products* Previous experience with lead generation or appointment-setting sales models* Experience working with CRM or sales management software* Bilingual (Spanish/English) a plus## The physical side of the job* Ability to stand and walk for extended periods on the showroom floor* Ability to lift up to 25 lbs. of product samples, marketing materials, or other showroom items* Ability to bend, kneel, reach, and move around the showroom when demonstrating products or assisting customers* Ability to safely perform routine showroom duties## Interested?The application is four fields and a resume if you have one. If you would rathertalk first, the office is [phone].