Retail Shortage Control - Part Time

Burlington Stores, Inc.; West Nyack (NY); On-site; USD 18,184 - 25,898; Part time

Benefits offered by this job

Medical coverage

401(k) plan

Paid time off

Associate discount

Job summary

Burlington Stores, Inc. is seeking a Shortage Control Associate in West Nyack, NY. In this role, you will mitigate theft and create a secure shopping environment while delivering exceptional customer service. Key responsibilities include greeting customers, monitoring high-risk areas, and conducting bag checks. Desired qualifications include customer service experience, strong communication skills, and the ability to work in a fast-paced setting. This position offers competitive pay at $16 per hour and benefits for part-time associates.

Qualifications

• 1+ year of experience in customer service, retail, or asset protection.
• Comfortable in a fast-paced, high-pressure environment.
• Ability to exhibit a positive demeanor and energetic greeting.

Responsibilities

• Monitor store environment for theft prevention.
• Greet customers warmly upon entry and exit.
• Conduct bag checks for store associates.

Skills

Customer service experience

Strong communication skills

Ability to stand and walk for extended periods

Leadership skills

Job description

Join our team as a Shortage Control Associate and contribute to a secure shopping environment while delivering exceptional customer service. As an SCA, you will be responsible for mitigating theft, creating a safe atmosphere, and delivering a confident, friendly, and energetic greeting to every customer. Your vigilance, communication skills, and support of store shortage reduction programs will directly impact the overall shopping experience.

Responsibilities

• Stand positioned at the front of the store, remaining vigilant and aware of your surroundings.
• Greet every customer entering or exiting the store with a warm smile and loud, friendly greeting.
• Create a secure environment and reduce opportunities for theft.
• Maintain a professional appearance and follow the designated dress standards.
• Monitor entrances and high‑risk areas for all shifts, reducing opportunities for shoplifting and dishonest activities.
• Identify and report theft incidents or suspicious individuals to the Manager on Duty.
• Conduct bag and package checks on store and corporate associates, ensuring adherence to safety and security standards.
• Engage in store rallies to communicate theft prevention information and collaborate with the Manager on Duty.
• Support training of associates on shortage reduction programs and processes.
• Role-model safety as a top priority and address unsafe practices promptly.
• Review, analyze, and comprehend business trends related to store operations.
• Maintain confidentiality of store processes and incident reports.

Experience and Qualifications

• 1+ year of experience in customer service, hospitality, retail, asset protection, loss prevention, or operations (preferred).
• Ability to stand, walk, and visually monitor store environment for extended periods.
• Strong communication skills with customers and co‑workers.
• Ability to exhibit a positive demeanor, strong posture, and energetic greeting.
• Must be comfortable working in a fast‑paced, high‑pressure environment with disciplined decision making.
• Leadership skills that support fostering productive business relationships.

Desired Attributes

• Excitement to deliver great value to customers every day.
• Pride and ownership in helping drive positive results for a team.
• Commitment to treating colleagues and customers with respect.
• Belief in the power of diversity and inclusion.
• Willingness to participate in initiatives that positively impact the world around you.

Compensation and Benefits

Base Pay: $16 per hour. Part‑time associates may be eligible for Burlington’s benefits package—including medical coverage and a 401(k) plan—based on hours worked. Part‑time associates may also receive up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law. Competitive wage, flexible hours, and an associate discount are also included.

Location

3240 Palisades Center Drive, West Nyack, NY 10994.

Equal Opportunity Employer

Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.