Retail Shortage Control - Part Time

Burlington Stores, Inc.; Palm Springs (CA); On-site; USD 19,207 - 27,355; Part time

Benefits offered by this job

Competitive wage

Flexible hours

Associate discount

401(k) plan

Paid time off

Job summary

Burlington Stores, Inc. is looking for a Shortage Control Associate in Palm Springs, CA. This role is vital in creating a secure shopping environment while delivering exceptional customer service and supporting loss prevention initiatives.

The ideal candidate will possess prior experience in customer service and show excellent communication skills. You will be responsible for monitoring store activities and greeting customers warmly, contributing to both security and customer satisfaction.

Eligible candidates can enjoy competitive wages and flexible hours, along with various benefits.

Qualifications

• 1+ year of experience in customer service, hospitality, retail, or related fields.
• Ability to stand and walk for extended periods and to monitor the store environment.
• Excellent communication and leadership skills.

Responsibilities

• Monitor store entrance to mitigate theft and maintain security.
• Greet customers with a friendly demeanor.
• Train associates on shortage reduction programs.

Skills

Customer service

Loss Prevention

Communication

Leadership

Job description

Join our team as a Shortage Control Associate and contribute to a secure shopping environment while delivering exceptional customer service.

As a Shortage Control Associate (SCA), your role directly impacts the store's security and the overall shopping experience. By exhibiting command presence, knowledge of theft trends, and a positive impression of control, your presence at store entrances, exits, and high‑risk areas will contribute to mitigating theft and creating a safe and enjoyable environment.

You will engage with our customers and associates in a manner consistent with our company core values by providing a confident, friendly, and energetic greeting with eye contact and a smile with every interaction.

Your discipline, awareness of your surroundings, and commitment to maintaining safety and security standards will be critical as you monitor the entrance for the entire duration of every shift with a focus on reducing opportunities for theft, shoplifting, and other dishonest activities.

Your confidence, positive attitude and expertise in store shortage reduction programs will positively influence behaviors and allow you to effectively build trust and respect amongst customers and associates.

You will be a valuable partner to store and field leadership by identifying and reporting theft incidents and/or suspicious subjects to your Manager on Duty once identified.

Command Presence

• Maintain a professional appearance at all times, wearing the designated dress standards, radio, and earpiece.
• Stand positioned at the front of the store, remaining vigilant and aware of your surroundings.
• Greet every customer entering or exiting the store with a warm smile and a loud, friendly greeting, promoting a sense of control and security.
• Create a secure environment and reduce opportunities for theft.

Knowledge and Communication

• Possess a knowledge mastery of top shortage areas and support programs aimed at theft reduction.
• Effectively communicate information about theft prevention during store rallies, collaborating with the Manager on Duty.
• Conduct bag and package checks on store and corporate associates, ensuring adherence to safety and security standards.
• Understand the role you play in keeping your store and assets safe and secure.

Support and Guidance

• Provide support in training associates on shortage reduction programs and processes.
• Role‑model safety as a top priority and address any unsafe practices promptly.

Experience and Responsibilities

• 1+ year of experience in customer service, hospitality, retail, Asset Protection, Loss Prevention, or Operations is preferred.
• Ability to stand and walk for extended periods of time and to visually monitor store environment.
• Ability to maintain confidentiality.
• Ability to review, analyze and comprehend business trends.
• Ability to exhibit a positive demeanor, strong posture, and energetic greeting.
• Ability to work in a fast‑paced, high‑pressure environment with detailed focus and disciplined decision making.
• Excellent communication with customers and co‑workers.
• Excellent leadership skills that support fostering productive business relationships.

Candidates must be able to work a flexible schedule, including nights, weekends, and holidays as required.

If You…

• Are excited to deliver great values to customers every day.
• Take a sense of pride and ownership in helping drive positive results for a team.
• Are committed to treating colleagues and customers with respect.
• Believe in the power of diversity and inclusion.
• Want to participate in initiatives that positively impact the world around you.

Benefits

You will enjoy a competitive wage, flexible hours, and an associate discount. Part‑time associates, based on hours worked, may be eligible for medical coverage, a 401(k) plan, up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law. Training and development opportunities are also available.

Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.

Compensation and Location

Base Pay: $16.9 per hour. Location: 01022 – Palm Springs.