Retail Shop Manager: Lead Sales & Customer Experience

sees; Santa Barbara (CA); On-site; USD 47,000 - 50,000; Full time

Job summary

See's Candies is seeking a Retail Shop Manager to lead a dedicated team, drive sales, and oversee shop operations in line with company values. The role emphasizes customer service excellence, staff development, and adherence to policies while guiding budgeting and scheduling.

Joining See's Candies means contributing to a legacy of quality and service across multiple locations, with a focus on maintaining high standards and profitable store performance.

Qualifications

• Minimum 3 years of retail management experience.
• Proven success in developing, motivating, training and coaching employees.
• Excellent customer service, communication, organizational skills, strong cash handling, and merchandising ability.
• Ability to follow and enforce company policies and procedures.
• Flexibility in working hours, including weekends and holidays.
• Internal applicants must be in good standing.

Responsibilities

• Lead the shop's team with a sales-focused, customer-centric approach.
• Achieve daily, monthly, and annual sales goals.
• Communicate and implement company policies and programs.
• Delegate tasks and ensure follow-up.
• Train and develop team on programs and procedures.
• Drive recruitment and selection of qualified candidates.
• Ensure compliance with policies and safety standards.
• Monitor expenses to meet budget goals.
• Manage cash handling and banking procedures.
• Maintain accurate timekeeping and approve payroll.
• Schedule weekly work hours with District Sales Managers.
• Meet deadlines for banking, new hires, and inventory.

Skills

Retail management

Team leadership

Customer service

Cash handling

Merchandising

Communication

Organizational skills

Training & coaching

Job description

See's Candies is seeking a Retail Shop Manager to lead a dedicated team, drive sales, and oversee shop operations in line with company values. The role emphasizes customer service excellence, staff development, and adherence to policies while guiding budgeting and scheduling.

Joining See's Candies means contributing to a legacy of quality and service across multiple locations, with a focus on maintaining high standards and profitable store performance.