Retail Shift Supervisor: Weekend Availability & Floor Leader

HUSTLER Hollywood; Charlotte (NC); On-site; USD 33,000 - 52,000; Full time

Job summary

Hustler Hollywood in Charlotte, NC seeks a Shift Supervisor to support the Store Leadership Team when a manager is unavailable. You will supervise store staff, engage customers, and help drive sales while upholding brand standards and teamwork.

The role requires being present on the sales floor, maintaining store condition, and delivering excellent customer service. You will participate in security checks and assist with merchandising and end-of-shift responsibilities.

Qualifications

• Excellent verbal and written communication skills.
• Must be available to work weekends (Fri, Sat, Sun).
• Ability to utilize a retail POS system and an inventory scanner.
• Strong interpersonal skills and ability to build positive working relationships.
• Completion of the Shift Supervisor three‑month training program.

Responsibilities

• Assist Store Management with generating sales potential by being a constant presence on the sales floor, setting pace and energy, and ensuring integrity of the brand.
• Hold store keys to open and close without management as necessary.
• Ensure customer service is the number one priority, partnering with Sales Associates to achieve sales goals and KPIs.
• Manage rest and meal break schedules and ensure all zones are covered.
• Provide relevant feedback, coaching, and redirection in customer engagement, selling, and sales floor etiquette.
• Assist with managing standards of merchandise presentations, signage, and displays.
• Escalate performance concerns to the Store Manager.
• Motivate and inspire associates to build brand loyalty and create a positive store environment.
• Assist with store security, including bag checks and monitoring fitting rooms.
• Ensure staff are treated professionally, courteously, and respectfully.
• Process return/exchange transactions, authorize promotional discounts and employee sales in the absence of a manager.
• Adhere to LP policies.
• Understand inventory management procedures.
• Represent the company professionally.
• Perform other duties as assigned.

Skills

Weekend availability

Customer service

POS system

Inventory scanner

Interpersonal skills

Detail-oriented

Training completion

Leadership

Education

Shift Supervisor training program

Tools

POS system

Inventory scanner

Job description

Hustler Hollywood in Charlotte, NC seeks a Shift Supervisor to support the Store Leadership Team when a manager is unavailable. You will supervise store staff, engage customers, and help drive sales while upholding brand standards and teamwork.

The role requires being present on the sales floor, maintaining store condition, and delivering excellent customer service. You will participate in security checks and assist with merchandising and end-of-shift responsibilities.