Retail Shift Supervisor: Lead Team & Customer Experience

Trulieve; Beckley (WV); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Paid time off

Benefits package

Job summary

Trulieve in Beckley, WV is seeking a Shift Supervisor–Full Time to lead store staff, uphold brand standards, and drive customer experience. You will assist the General Manager in daily operations and regulatory compliance.

The role requires a High School Diploma, cash handling experience, and strong communication skills. Schedule up to 40 hours weekly, evenings, weekends, and holidays; salary is hourly and commensurate with experience.

Qualifications

• High School Diploma required.
• Prior management experience in retail or customer service is a plus.
• Prior cash handling experience is required.
• Strong interpersonal skills and professionalism to communicate with all levels of management and staff.
• Able to communicate in conversational English with customers and team members and operate electronic equipment.
• Ability to interact with customers and team members respectfully and politely.

Responsibilities

• Assist General Manager/Assistant General Manager in leadership and supervision of store personnel.
• Lead daily operations and ensure regulatory compliance while delivering exceptional customer experience.
• Maintain brand standards in visual merchandising and store presentation.
• Ensure compliance with state regulations and company SOPs.
• Provide coaching and development to staff to meet service standards and objectives.
• Monitor store inventory and respond to customer issues and escalations.
• Maintain professional relationships with partners and safeguard confidentiality.

Skills

Management experience

Cash handling

Interpersonal skills

English communication

Customer interaction

Tech literacy

Team leadership

Education

High School Diploma

Tools

Computer

Job description

Trulieve in Beckley, WV is seeking a Shift Supervisor–Full Time to lead store staff, uphold brand standards, and drive customer experience. You will assist the General Manager in daily operations and regulatory compliance.

The role requires a High School Diploma, cash handling experience, and strong communication skills. Schedule up to 40 hours weekly, evenings, weekends, and holidays; salary is hourly and commensurate with experience.