Retail Shift Supervisor

MERS / Goodwill; Ballwin (MO); On-site; USD 1,000; Full time

Job summary

MERS Goodwill seeks an energetic Retail Shift Supervisor to join their Manchester Store team. This full-time position offers an hourly rate of $19 with potential for monthly bonus pay. Ideal candidates should possess leadership skills and experience in retail management, committed to providing excellent customer service and fostering a diverse workplace.

Benefits

Monthly Bonus up to $500

Medical benefits for full-time employees

Dental and vision benefits available

403(B) Retirement plan with employer match

PTO Accrual

Employee store discount

Flexible Schedules

Career Growth Opportunities

Qualifications

• 1 year of retail management experience required.
• Valid MO or IL state driver’s license and insurance.
• Excellent interpersonal and communication skills.

Responsibilities

• Supervise, direct, and train assigned staff.
• Provide superior customer service and de-escalate conflicts.
• Coach and counsel employees regarding performance.

Skills

Customer Service

Conflict Resolution

Leadership

Communication

Problem Solving

Education

High School Diploma/GED Preferred

Tools

Inventory Management Software

Job description

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Required Travel: 0%

Position Type: Hourly Full-Time

Hourly Rate: $19.00 Bonus Pay: Up to $500/month

MERS/Missouri Goodwill Industries is looking for an energetic, self-motivated, and professional Retail Shift Supervisor to join our Manchester Store team! The ideal candidate will support our mission, "Changing Lives Through the Power of Work!" and embody our core values of diversity, integrity, passion, professionalism, respect, and responsibility.

If you're seeking an opportunity that empowers you to achieve new goals while pursuing a mission-driven career, then this is the perfect fit for you.

Qualifications

• No degree is required. High School Diploma/GED Preferred.
• 1 year of retail management experience or previous Goodwill Retail or Warehouse Experience is required.
• Valid MO or IL state driver’s license and insurance.
• Excellent interpersonal and communication skills, including customer service, conflict resolution, and teamwork.
• Leadership skills like decision-making, motivation, goal-setting, and strong problem-solving skills.
• Comfortable with workplace technology like registers, scheduling, and inventory management software.
  
  

Primary Duties/Responsibilities

• Supervise, direct, and train assigned staff and ensure they perform their essential/primary functions.
• Provide superior internal and external customer service to ensure repeat donors, shoppers, and staff retention and de-escalate customer dissatisfaction quickly and effectively.
• Coach and counsel employees concerning the performance of their job duties, including discipline up to and including termination.
• Exercise independent judgment in assigning daily job duties to achieve daily operational tasks.
• Helps to identify and recommend employees with proven performance for advancement.
• Safeguards company property and personal information from harm, damage, or theft. Reports any theft, misappropriation, unethical/inappropriate behavior, or unauthorized possession of company property to a member of management, Human Resources, or Risk Management.
• Must read, follow, model, and enforce all agency policies, procedures, and values.
• Utilizes efficient staffing methods to ensure the store is staffed appropriately. Arranges for replacements of absent employees when necessary. Audits, edits, and approves payroll.
• Eliminates wasteful practices through process improvement.
• Maintains a professional appearance, adhering to MERS Goodwill’s dress code.
• Other duties as assigned.
  
  

Benefits

• Monthly Bonus up to $500.00
• Individual and family medical benefits for full-time employees working 30 or more hours per week.
• Individual and family dental and vision benefits on the first of the month following the hire date for employees working 20 or more hours week.
• Voluntary Life and AD&D Insurance on the first of the month following the hire date for employees working 20 or more hours per week.
• 403(B) Retirement on date of hire for employees working 20 or more hours per week.
• 403(B) Retirement + Employer Match after one year of employment for employees working 20 or more hours per week.
• 401(A) Retirement on date of hire for employees working 20 or more hours per week.
• PTO Accrual up to 15 days based on hours worked.
• Employee store discount
• Paid holidays
• Flexible Schedules
• Career Growth Opportunities
  
  

MERS Goodwill is an equal-opportunity employer. MERS Goodwill does not discriminate in employment based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or any other non-merit factor.

MERS/ MO Goodwill requires various background and records checks upon employment.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Non-profit Organization Management

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