Retail Shift Supervisor

MERS Goodwill; Wentzville (MO); On-site; Full time

Job summary

An energetic and self-motivated Retail Shift Supervisor is needed to join a dynamic store team in Wentzville. This role offers a chance to make a real impact by leading a dedicated group of staff while providing exceptional customer service. The ideal candidate will thrive in a mission-driven environment, embodying core values such as integrity, professionalism, and respect. With responsibilities ranging from staff supervision to conflict resolution, this position is perfect for someone looking to advance their career in retail management. Join a forward-thinking organization committed to changing lives through the power of work!

Qualifications

• 1 year of management experience or previous Goodwill retail or warehouse experience.
• Valid MO or IL state driver's license and insurance required.

Responsibilities

• Supervise and train staff to ensure optimal performance.
• Provide excellent customer service and resolve conflicts effectively.
• Manage daily job duties and ensure compliance with policies.

Skills

Leadership Skills

Customer Service

Conflict Resolution

Communication Skills

Problem-Solving Skills

Education

High School Diploma/GED Preferred

Tools

Inventory Management Software

Registers

Scheduling Software

Job description

Required Travel: 25%
Position Type: Hourly Full-Time
Hourly Rate: $19.00 Bonus Pay: Up to $500/month

MERS/Missouri Goodwill Industries is looking for an energetic, self-motivated, and professional Retail Shift Supervisor to join our Wentzville Store team! The ideal candidate will support our mission, "Changing Lives Through the Power of Work!" and embody our core values of diversity, integrity, passion, professionalism, respect, and responsibility. If you're seeking an opportunity that empowers you to achieve new goals while pursuing a mission-driven career, then this is the perfect fit for you.

• No degree is required.
• High School Diploma/GED Preferred.
• 1 year of Management experience or previous Goodwill Retail or Warehouse Experience.
• Valid MO or IL state driver’s license and insurance. Excellent interpersonal and communication skills, including customer service, conflict resolution, and teamwork.
• Leadership skills like decision-making, motivation, goal-setting, and strong problem-solving skills.
• Comfortable with workplace technology like registers, scheduling, and inventory management software.

Primary Duties/Responsibilities

• Supervise, direct, and train assigned staff and ensure they perform their essential/primary functions.
• Provide superior internal and external customer service to ensure repeat donors, shoppers, and staff retention and de-escalate customer dissatisfaction quickly and effectively.
• Coach and counsel employees concerning the performance of their job duties, including discipline up to and including termination.
• Exercise independent judgment in assigning daily job duties to achieve daily operational tasks.
• Helps to identify and recommend employees with proven performance for advancement.
• Safeguards company property and personal information from harm, damage, or theft. Reports any theft, misappropriation, unethical/inappropriate behavior, or unauthorized possession of company property to a member of management, Human Resources, or Risk Management.
• Must read, follow, model, and enforce all agency policies, procedures, and values.
• Utilizes efficient staffing methods to ensure the store is staffed appropriately. Arranges for replacements of absent employees when necessary. Audits, edits, and approves payroll.
• Eliminates wasteful practices through process improvement.
• Maintains a professional appearance, adhering to MERS Goodwill’s dress code.
• Other duties as assigned.

MERS Goodwill is an equal-opportunity employer. MERS Goodwill does not discriminate in employment based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or any other non-merit factor.
MERS/MO Goodwill requires various background and records checks upon employment.