Retail Shift Leader / Lead Pawnbroker

EZCORP, Inc.; Town Park Estates (TN); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Free Health Insurance

401(k) with Company Match

Paid Time Off

Store Discount

Monthly uncapped bonus potential

Job summary

EZCORP, Inc. in Nashville, TN is seeking a Retail Shift Leader (Key Holder) to supervise daily store operations and deliver excellent customer service. The role emphasizes leadership, coaching, and achieving sales goals in a fast-paced pawn environment.

You will process loans and pawn items, manage opening/closing duties, and participate in a structured training path designed to advance you toward higher roles. Competitive hourly pay with uncapped bonus potential and strong benefits are offered.

Qualifications

• Minimum 1 year of supervisory, shift lead, or manager experience.
• High school diploma or GED required.
• Able to pass a criminal background check and drug test.
• Valid driver’s license and auto insurance.

Responsibilities

• Provide outstanding customer service and lead store team members.
• Process loans and extensions, and manage pawn transactions.
• Open and close store procedures with accuracy and accountability.
• Coach and develop team members to improve performance and sales.

Skills

Leadership experience

Customer service

Communication skills

Time management

Bilingual (optional)

Education

High school diploma or GED

Job description

EZCORP, Inc. in Nashville, TN is seeking a Retail Shift Leader (Key Holder) to supervise daily store operations and deliver excellent customer service. The role emphasizes leadership, coaching, and achieving sales goals in a fast-paced pawn environment.

You will process loans and pawn items, manage opening/closing duties, and participate in a structured training path designed to advance you toward higher roles. Competitive hourly pay with uncapped bonus potential and strong benefits are offered.