Lead Pawn Broker | Retail Shift Leader

EZPAWN Tennessee, Inc.; Alabama; On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Free Health Insurance

401(k) with Company Match

Generous Paid Time Off

Holiday Pay

Store Discount

Job summary

EZPAWN Tennessee, Inc. is seeking a Retail Shift Leader (Key Holder) to lead store operations and develop junior staff in a fast-paced pawn environment. You will manage loans, promotions, and customer relations while advancing through the store’s leadership track.

The role includes a structured training program, potential pay raises after training, and a comprehensive benefits package. Prior leadership or supervisory experience is valued, along with a strong customer-service mindset.

Qualifications

• High school diploma or GED required.
• Minimum 1 year of supervisor, key holder, shift lead, team lead, or manager experience.
• Able to pass a criminal background check and drug test.
• Valid driver’s license and auto insurance.
• Knowledge of pawned items such as tools, jewelry, firearms or electronics is a plus.
• Bilingual, a plus.
• Adherence to all company policies, procedures, and regulations.

Responsibilities

• Processing loans and extensions.
• Opening and closing store procedures.
• Supervising and coaching store Team Members.
• Provide outstanding customer service and build solid relationships while promoting sales and deals for various pawn items.

Skills

Leadership

Negotiation

Customer service

Communication

Education

High school diploma or GED

Job description

EZPAWN Tennessee, Inc. is seeking a Retail Shift Leader (Key Holder) to lead store operations and develop junior staff in a fast-paced pawn environment. You will manage loans, promotions, and customer relations while advancing through the store’s leadership track.

The role includes a structured training program, potential pay raises after training, and a comprehensive benefits package. Prior leadership or supervisory experience is valued, along with a strong customer-service mindset.