Lead Pawnbroker & Retail Shift Leader

EZCORP, Inc.; Tulsa, Northern (OK, KY); Hybrid; USD 41,548,000 - 45,847,000; Full time

Benefits offered by this job

Free Health Insurance

Monthly Bonus Potential

Store Discount

401(k) with Company Match

Paid Time Off

Holiday Pay

Job summary

EZCORP, Inc. is hiring a Retail Shift Leader (Key Holder) in Tulsa, OK. This role focuses on leading store operations, processing pawn loans, and delivering exceptional customer service in a fast-paced retail environment.

The position offers competitive pay based on experience, structured training, and a clear path for career advancement within EZPAWN and related brands. A comprehensive benefits package is provided, including health coverage and a 401(k), with bonus potential and flexible hours.

Qualifications

• High school diploma or GED is required.
• Minimum 1 year of supervisor, key holder, shift lead, team lead, or manager experience.
• Able to pass a criminal background check and drug test.
• Valid driver’s license and auto insurance.
• Knowledge of commonly pawned items is a plus.
• Bilingual is a plus.

Responsibilities

• Process loans and extensions.
• Open and close store procedures.
• Supervise and coach store Team Members.
• Provide outstanding customer service and build customer relationships.
• Promote sales and make deals for a wide variety of pawn items.

Skills

Leadership

Customer Service

Negotiation

Time Management

Communication

Education

High school diploma or GED

Job description

EZCORP, Inc. is hiring a Retail Shift Leader (Key Holder) in Tulsa, OK. This role focuses on leading store operations, processing pawn loans, and delivering exceptional customer service in a fast-paced retail environment.

The position offers competitive pay based on experience, structured training, and a clear path for career advancement within EZPAWN and related brands. A comprehensive benefits package is provided, including health coverage and a 401(k), with bonus potential and flexible hours.