Retail Shift Leader: Lead, Coach & Grow Your Career

EZCORP, Inc.; Waco (TX); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Free Health Insurance

Competitive Wages

Monthly Uncapped Bonus Potential

Paid on Store and Individual Perfor m

Job summary

EZCORP, Inc. is hiring a Retail Shift Leader (Key Holder) at our Waco, TX location. You will lead daily operations, deliver outstanding customer service, and coach team members to meet sales goals in a fast-paced pawn environment.

The role offers growth opportunities, on-the-job training, and a structured career path with potential for advancement. Competitive hourly pay ranging from $17 to $18 plus performance bonuses and benefits.

Qualifications

• High school diploma or GED required.
• Minimum 1 year of supervisor or lead experience.
• Pass background check and drug test.
• Valid driver’s license and auto insurance.
• Bilingual skills a plus.

Responsibilities

• Provide outstanding customer service and lead store staff.
• Process loans and extensions; manage pawn terms.
• Open and close store procedures.
• Coach and supervise store team members.
• Promote sales and build customer relationships.

Skills

Leadership

Customer service

Negotiation

Communication

Time management

Coaching

Education

High school diploma or GED

Job description

EZCORP, Inc. is hiring a Retail Shift Leader (Key Holder) at our Waco, TX location. You will lead daily operations, deliver outstanding customer service, and coach team members to meet sales goals in a fast-paced pawn environment.

The role offers growth opportunities, on-the-job training, and a structured career path with potential for advancement. Competitive hourly pay ranging from $17 to $18 plus performance bonuses and benefits.