Retail Shift Leader: Elevate Customer Experience

Workstream; Wayland (MA); On-site; USD 42,000 - 54,000; Full time

Job summary

Ace Hardware is seeking a Shift Supervisor to oversee and coordinate the activities of the retail sales team at our Wayland location. You will manage daily operations and ensure customer satisfaction.

Responsibilities include supervising staff, adjusting schedules for efficiency, training employees, tracking monthly results, and forecast planning while delivering exceptional service in a fast-paced hardware environment.

Qualifications

• Previous experience in retail, customer service, or other related fields.
• Ability to thrive in a fast-paced environment.
• Excellent written and communication skills.
• Strong leadership qualities.

Responsibilities

• Supervise team of retail sales workers
• Adjust daily schedule for shift personnel to ensure optimal efficiency
• Train and evaluate employees
• Track monthly results and trends for business forecasting
• Provide exceptional customer service

Skills

Leadership

Customer service

Communication

Team supervision

Fast-paced environment

Job description

Ace Hardware is seeking a Shift Supervisor to oversee and coordinate the activities of the retail sales team at our Wayland location. You will manage daily operations and ensure customer satisfaction.

Responsibilities include supervising staff, adjusting schedules for efficiency, training employees, tracking monthly results, and forecast planning while delivering exceptional service in a fast-paced hardware environment.