Assistant Store Manager: Elevate Customer Experience

Workstream; West Point (VA); On-site; USD 42,000 - 56,000; Full time

Job summary

Ace Hardware is seeking an Assistant Manager to lead store operations, develop the team, and ensure exceptional customer service. You will oversee sales, inventory, pricing, and store standards to meet company goals and deliver a consistent Ace experience.

The role requires at least 2 years of retail management experience, a strong customer service mindset, and the ability to train and motivate staff while upholding safety and policy compliance in a fast-paced environment.

Qualifications

• 2 years retail sales and management experience.
• Strong background in customer service and leadership.
• Hardware background helpful but will train the right candidate.
• Excellent interpersonal, communication and follow through skills.

Responsibilities

• Demonstrate helpful customer service by greeting and assisting customers on the sales floor.
• Managing and maintaining inventory and operating procedures.
• Promoting sales.
• Ensuring all customers are receiving high levels of customer service consistent with the Ace helpful brand.
• Training and monitoring employee progress based on company standards and policy.

Skills

Retail management

Customer service

Leadership

Interpersonal communication

Job description

Ace Hardware is seeking an Assistant Manager to lead store operations, develop the team, and ensure exceptional customer service. You will oversee sales, inventory, pricing, and store standards to meet company goals and deliver a consistent Ace experience.

The role requires at least 2 years of retail management experience, a strong customer service mindset, and the ability to train and motivate staff while upholding safety and policy compliance in a fast-paced environment.