Retail Shift Leader

EZPAWN Florida, Inc.; Town of Florida (NY); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Free Health Insurance*

Competitive Wages

Monthly UNCAPPED Bonus Potential Paid

Great Working Hours

401(k) with Company Match

Generous Paid Time Off

Holiday Pay

Store Discount

Job summary

EZPAWN Florida, Inc. in Holly Hill, FL is seeking a Retail Shift Leader (Lead Pawn Broker) to guide daily store operations and develop junior team members. You will process loans, manage pawn terms, and lead opening/closing procedures while coaching staff for excellent customer service in a fast-paced environment.

Competitive pay, bonus potential, and benefits are offered. A 5-week training program provides a raise and leadership pathway; advancement to Assistant Manager is possible with

Qualifications

• High school diploma or GED.
• Minimum 1 year of supervisor or lead experience.
• Pass a criminal background check and drug test.
• Valid driver’s license and auto insurance.
• Bilingual a plus.
• Knowledge of commonly pawned items is a plus.

Responsibilities

• Processing loans and extensions.
• Coming to jointly satisfactory terms regarding items to be pawned.
• Performing opening and closing store procedures.
• Supervising and coaching store Team Members.

Skills

Leadership

Negotiation

Communication

Interpersonal skills

Time management

Detail-oriented

Education

High school diploma or GED

Job description

Address: 132 Ridgewood Ave. Holly Hill, Florida 32117 Brand: Value Pawn & Jewelry

About the Role

At EZCORP we are looking for a Retail Shift Leader (Key Holder) to lead the way today and to step into greater roles tomorrow. When you bring us your passion for service excellence, we’ll provide development and career paths to enhance your skills in a fun and fast paced environment that comes with competitive pay, generous bonus potential and great benefits! EZCORP family of brands, which includes EZPAWN, Value Pawn, and more, is a leading provider of pawn loans in the United States and Latin America. We are passionate about customer service and our Team Members.

We are currently hiring for Retail Shift Leader (Lead Pawn Broker) and we would love to have you join our team.

Training & Career Path

Complete the initial 5-week paid training program and earn a $.50 raise and transition to Lead Pawnbroker upon completion of the program. Enhance your leadership skills through our structured leadership training programs. Follow the Career Path and train for an Assistant Manager position which includes a 6-month training program to build the foundation to run your own store.

Benefits

• Free Health Insurance*
• Competitive Wages
• Monthly UNCAPPED Bonus Potential Paid on Store and Individual Performance
• Great Working Hours
• 401(k) with Company Match
• Generous Paid Time Off
• Holiday Pay
• Store Discount

*No cost for TM only medical insurance when selecting BlueCross BlueShield EPO Plan.

Responsibilities

• Processing loans and extensions
• Coming to jointly satisfactory terms regarding items to be pawned
• Performing opening and closing store procedures
• Supervising and coaching store Team Members

Requirements

• The ideal candidate will possess an engaging personality, solid leadership, strong negotiation talents, and the ability to read and manage customer needs.
• Highly organized and detail-oriented, with excellent judgment as well as strong time-management and prioritization skills.
• Excellent communication and interpersonal skills, as well as the ability to build solid ongoing customer relationships.
• High school diploma or GED.
• Minimum 1 year of supervisor, key holder, shift lead, team lead, or manager experience.
• Able to pass a criminal background check and drug test.
• Valid driver’s license and auto insurance.
• Adhere to all Company policies, procedures, and regulations.
• Knowledge of commonly pawned items, such as tools, jewelry, firearms or electronics, a plus.
• Sales background, a plus.
• Bilingual, a plus.

Equal Opportunity

This commitment includes providing equal access to, and participation in, employment opportunities, programs, and services without regard to race, creed, religion, color, national origin, disability, gender, sexual orientation, gender identity, veteran status, or age.

Company Information

Headquartered in Austin, TX, EZCORP is traded on the NASDAQ stock market under the symbol EZPW and is a member of the S&P 1000 Index and NASDAQ Composite Index.