Retail Shift Lead

EZPAWN Florida, Inc.; Orange Park (FL); On-site; USD 24,000 - 25,000; Full time

Benefits offered by this job

Free Health Insurance

Monthly UNCAPPED Bonus Potential

401(k) with Company Match

Generous Paid Time Off

Holiday Pay

Store Discount

Job summary

EZPAWN Florida, Inc. is seeking a Retail Shift Leader (Key Holder) in Orange Park, FL to provide outstanding customer service, process loans, and drive sales while guiding a store team in daily operations.

The role includes paid training, leadership development, and a strong benefits package. A background check, valid driver's license, and good interpersonal skills are required.

Qualifications

• High school diploma or GED required.
• Minimum 1 year of supervisor or team lead experience.
• Pass criminal background check and drug test.
• Valid driver's license and auto insurance.
• Knowledge of commonly pawned items a plus (tools, jewelry, electronics).
• Sales background a plus; bilingual a plus.

Responsibilities

• Processing loans and extensions.
• Coming to jointly satisfactory terms regarding items to be pawned.
• Opening and closing store procedures.
• Supervising and coaching store team members.

Skills

Customer service

Leadership

Negotiation

Communication

Education

High school diploma or GED

Job description

Address: 683 Blanding Blvd. Orange Park, Florida 32065

Brand: Value Pawn & Jewelry

Pay and Benefits

Pay range is based on experience from $17.50-$18.50 per hour.

• Free Health Insurance*
• Competitive Wages
• Monthly UNCAPPED Bonus Potential Paid on Store and Individual Performance
• Great Working Hours
• 401(k) with Company Match
• Generous Paid Time Off
• Holiday Pay
• Store Discount

Complete the initial 5-week paid training program and earn a $.50 raise and transition to Lead Pawnbroker upon completion of the program

Enhance your leadership skills through our structured leadership training programs

Follow the Career Path and train for an Assistant Manager position which includes a 6-month training program to build the foundation to run your own store

EZCORP provides our full-time Retail Shift Leaders (Key Holder) with a comprehensive benefits package to help you achieve your optimal work/life balance.

*No cost for TM only medical insurance when selecting BlueCross BlueShield EPO Plan.

Responsibilities

You will provide outstanding customer service and build solid relationships with customers, all while promoting sales and making deals for a wide variety of pawn items.

• Processing loans and extensions
• Coming to jointly satisfactory terms regarding items to be pawned
• Performing opening and closing store procedures
• Supervising and coaching store Team Members

Requirements

• High school diploma or GED
• Minimum 1 year of supervisor, key holder, shift lead, team lead, or manager experience
• Able to pass a criminal background check and drug test
• Valid driver's license and auto insurance
• Adhere to all Company policies, procedures, and regulations
• Knowledge of commonly pawned items, such as tools, jewelry, firearms or electronics, a plus
• Sales background, a plus
• Bilingual, a plus
• The ideal candidate will possess an engaging personality, solid leadership, strong negotiation talents, and the ability to read and manage customer needs.
• You should also be highly organized and detail-oriented, with excellent judgment as well as strong time-management and prioritization skills.
• It is also important you display excellent communication and interpersonal skills, as well as the ability to build solid ongoing customer relationships.

Company Overview

EZCORP is a leading provider of pawn loans in the United States and Latin America. We are passionate about customer service and our Team Members. We offer competitive pay, generous bonus potential from day one, and great benefits!

Headquartered in Austin, TX, EZCORP is traded on the NASDAQ stock market under the symbol EZPW and is a member of the S&P 1000 Index and NASDAQ Composite Index.

We are looking for Team Members to lead the way today and to step into greater roles tomorrow. When you bring us your passion for service excellence, we’ll provide development and career paths to enhance your skills in a fun and fast-paced environment.

Equal Opportunity

This commitment includes providing equal access to, and participation in, employment opportunities, programs, and services without regard to race, creed, religion, color, national origin, disability, gender, sexual orientation, gender identity, veteran status, or age.