Retail Shift Lead

EZPAWN; Longmont (CO); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Bonus potential

401(k) match

Paid time off

Holiday pay

Store discount

Job summary

EZCORP is hiring a Retail Shift Leader (Key Holder) in Longmont, CO, to guide daily store operations and drive customer service excellence. You will process loans, coach team members, and help shape the customer experience in a fast-paced pawn environment.

Competitive pay based on experience with a clear career path, paid training, and bonus potential. Benefits include health insurance, 401(k) with match, and generous PTO as part of a comprehensive package.

Qualifications

• High school diploma or GED required.
• At least 1 year of supervisor or lead experience.
• Ability to pass a criminal background check and drug test.
• Valid driver’s license and auto insurance.
• Adherence to company policies and regulations.
• Sales background and bilingual ability are pluses.

Responsibilities

• Process loans and extensions.
• Negotiate terms with customers to reach mutual agreement.
• Perform opening and closing store procedures.
• Supervise and coach store team members.

Skills

Sales experience

Leadership

Customer service

Bilingual

Education

High school diploma or GED

Job description

Location & Brand

Address: 1220 Main St. Longmont, Colorado 80501

Brand: EZPawn

Pay range is based on experience from $17.00 per hour to $18.50 per hour.

About the Role

Are you tired of working fast food or retail jobs with no advancement opportunity? We want you to join us for a career – not a job. At EZCORP we are looking for a Retail Shift Leader (Key Holder) to lead the way today and to step into greater roles tomorrow. When you bring us your passion for service excellence, we’ll provide development and career paths to enhance your skills in a fun and fast paced environment that comes with competitive pay, generous bonus potential and great benefits! EZCORP family of brands, which includes EZPAWN, Value Pawn, and more, is a leading provider of pawn loans in the United States and Latin America. We are passionate about customer service and our Team Members. We are currently hiring for Retail Shift Leader (Lead Pawn Broker) and we would love to have you join our team.

EZCORP provides our full-time Retail Shift Leaders (Key Holder) with a comprehensive benefits package to help you achieve your optimal work/life balance. Working for EZCORP is not just a job; it is a career! We offer a structured career path to give you an opportunity to enhance your customer service and leadership skills in a fun and fast paced environment. Our Retail Shift Leader (Key Holder) position offers competitive pay based on experience with an opportunity to quickly increase your pay and position! Complete the initial 5-week paid training program and earn a $.50 raise and transition to Lead Pawnbroker upon completion of the program Enhance your leadership skills through our structured leadership training programs Follow the Career Path and train for an Assistant Manager position which includes a 6-month training program to build the foundation to run your own store.

Benefits

• Free Health Insurance*
• Competitive Wages
• Monthly UNCAPPED Bonus Potential
• Paid on Store and Individual Performance
• Great Working Hours
• 401(k) with Company Match
• Generous Paid Time Off
• Holiday Pay
• Store Discount
• *No cost for TM only medical insurance when selecting BlueCross BlueShield EPO Plan.

Responsibilities

• Processing loans and extensions
• Coming to jointly satisfactory terms regarding items to be pawned
• Performing opening and closing store procedures
• Supervising and coaching store Team Members

Requirements

• High school diploma or GED
• Minimum 1 year of supervisor, key holder, shift lead, team lead, or manager experience
• Able to pass a criminal background check and drug test
• Valid driver’s license and auto insurance
• Adhere to all Company policies, procedures, and regulations
• Knowledge of commonly pawned items, such as tools, jewelry, firearms or electronics, a plus
• Sales background, a plus
• Bilingual, a plus

EEO Statement

This commitment includes providing equal access to, and participation in, employment opportunities, programs, and services without regard to race, creed, religion, color, national origin, disability, gender, sexual orientation, gender identity, veteran status, or age.

Company Info

Headquartered in Austin, TX, EZCORP is traded on the NASDAQ stock market under the symbol EZPW and is a member of the S&P 1000 Index and NASDAQ Composite Index.