Key Holder — Lead Retail Team & Customer Experience

icebreaker; Bellevue (WA); On-site; USD 30,000 - 41,000; Part time

Benefits offered by this job

Incentive plan

Sales commission

Job summary

icebreaker is seeking a Key Holder in the Bellevue, WA area to support the store leadership team and drive outstanding customer experiences. You will coach associates, maintain merchandising and store standards, and help maximize profitability with a focus on inclusive culture and fast-paced retail execution.

You will monitor KPIs, model selling behaviors, supervise daily operations, assist stockroom tasks, and contribute to training, onboarding, and loss prevention.

Qualifications

• 1+ years of retail or store leadership experience in a fast-paced environment.

Responsibilities

• Deliver high level of personalized customer engagement through genuine interactions.

Skills

Customer engagement

Coaching

Sales goal drive

Communication

Time management

Independence

Stand/walk long hours

Education

High School Diploma or equivalent

Tools

Retail software tools

Job description

icebreaker is seeking a Key Holder in the Bellevue, WA area to support the store leadership team and drive outstanding customer experiences. You will coach associates, maintain merchandising and store standards, and help maximize profitability with a focus on inclusive culture and fast-paced retail execution.

You will monitor KPIs, model selling behaviors, supervise daily operations, assist stockroom tasks, and contribute to training, onboarding, and loss prevention.