Retail Shift Lead: Guest Service & Merchandising | DailyPay

Joella Pure Cosmetics; Waco (TX); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

DailyPay

Telemedicine and virtual mental health

Health and life insurance options

401(k) with company match

Paid time off

Holiday pay

Pet insurance

Employee assistance

Marketplace discounts

Job summary

Schulte Companies is seeking a service-oriented Retail Supervisor to support daily store operations in Texas and lead a team of retail associates. Reporting to the General Manager, you will provide hands-on shift leadership, maintain merchandising standards, and ensure a welcoming guest experience.

Requirements include a high school diploma and at least 2 years in retail or guest services; experience as a shift lead is preferred.

Qualifications

• High school diploma or equivalent required.
• At least 2 years of retail or guest-service experience preferred.
• Previous shift lead or supervisor experience preferred.
• Experience with POS systems, cash handling, merchandising, and inventory processes preferred.

Responsibilities

• Supervise daily retail floor activities and help ensure smooth, efficient store operations.
• Provide shift direction, on-the-job training, coaching, and support to retail associates.
• Assist with scheduling, coverage coordination, and attendance communication, subject to General Manager approval.
• Monitor merchandise and supply levels; perform counts, receive deliveries, and communicate replenishment needs to the General Manager.
• Maintain store cleanliness, organization, displays, pricing accuracy, and visual merchandising standards.
• Deliver excellent guest service, address routine concerns, and escalated significant complaints as appropriate.
• Review daily sales and point-of-sale activity; communicate trends, discrepancies, and opportunities to the General Manager.
• Follow and reinforce company policies, cash-handling requirements, safety standards, and loss-prevention procedures.
• Provide ongoing feedback and document operational or performance concerns for management review; assist with evaluations when requested.
• Support approved promotions, special events, and retail initiatives as directed.
• Follow opening and closing procedures, including register reconciliation and required reporting.
• Identify operational improvements and make recommendations to the General Manager; implement changes once approved.

Skills

Guest service

Team leadership

Coaching

Merchandising

POS systems

Cash handling

Education

High school diploma

Tools

POS system

Job description

Schulte Companies is seeking a service-oriented Retail Supervisor to support daily store operations in Texas and lead a team of retail associates. Reporting to the General Manager, you will provide hands-on shift leadership, maintain merchandising standards, and ensure a welcoming guest experience.

Requirements include a high school diploma and at least 2 years in retail or guest services; experience as a shift lead is preferred.