Retail Shift Lead — Customer Experience & Ops

Gopuff Becomes First Instant Commerce Company; Murrieta (CA); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance (for f

401(k) Retirement Savings Plan

25% employee discount & FAM Membership

Vacation and Sick Time for eligible

EAP through AllOne Health (formerly C

Job summary

BevMo! by Gopuff is seeking a reliable Key Holder to manage opening and closing procedures and support staff during peak hours in Murrieta, CA. You will demonstrate excellent customer service, assist with inventory, and ensure accurate cash handling while maintaining store standards.

We value leadership, teamwork, and a proactive approach to training new employees and safeguarding store assets. This role offers growth opportunities within a fast-paced retail team.

Qualifications

• 1+ years of leadership experience in retail or similar fields.
• Able to work fluid schedules including nights, weekends, and holidays.
• Basic math and cash handling proficiency.
• Team-oriented mentality.
• Able to lift up to 49 pounds.
• High School Diploma or equivalent.

Responsibilities

• Provide excellent customer service by greeting and establishing rapport with customers while informing them of the products and services
• Arrive early to open the store and leave late to close the store
• Will assist the store in periods of high volume and provide support for new employees
• Knowledge of in house products to provide customers with recommendations
• Assist with inventory management tasks such as restocking merchandise, conducting inventory counts, and identifying discrepancies.
• Process cash transactions accurately and efficiently, including opening and closing tills, counting cash, and preparing deposits.
• Operating scanners, cash registers, and other electronics
• Follow proper age verification policies
• Ensuring all prices and quantities are accurate and providing a customer receipt
• Processing refunds and exchanges
• Monitor the sales floor to prevent theft and minimize loss, including conducting bag checks and ensuring adherence to security procedures.
• Store cleanliness and assist in maintaining standards on the sales floor, stock room, lockers, and bathrooms
• Train new employees on store procedures, product knowledge, and customer service standards

Skills

Leadership experience

Cash handling

Teamwork

Physical ability to lift

Education

High School Diploma or equivalent

Job description

BevMo! by Gopuff is seeking a reliable Key Holder to manage opening and closing procedures and support staff during peak hours in Murrieta, CA. You will demonstrate excellent customer service, assist with inventory, and ensure accurate cash handling while maintaining store standards.

We value leadership, teamwork, and a proactive approach to training new employees and safeguarding store assets. This role offers growth opportunities within a fast-paced retail team.