Retail Shift Lead - Customer Experience & Ops

QuikTrip Corp.; Lamont (FL); On-site; USD 19,000 - 25,000; Full time

Job summary

QuikTrip Corp. is seeking an Entry-Level Assistant Manager to support store operations and help the team succeed.

You will deliver excellent customer service and reinforce operational standards to create a welcoming experience for everyone who walks through the door. Under the Store Manager and other Assistants, you will promote teamwork, uphold policies, and support a respectful, inclusive, and customer-focused environment.

Qualifications

• Required Education: High school diploma or equivalent (GED)
• Desired Experience: Retail store sales experience
• Desired Skills: Pleasant disposition; patience to deal with difficult situations; self-motivated, and the ability to work unsupervised. Must be able to communicate in English, verbally and in writing, with customers, vendors, and employees.

Responsibilities

• Customer Service - Own the customer experience by anticipating needs, solving problems, and consistently representing company standards.
• Employee Support / Teamwork - Own team outcomes by mentoring peers, resolving conflicts constructively, and modeling professional behavior.
• Store Appearance - Own the customer-facing environment by proactively addressing appearance issues and guiding peers in daily upkeep.
• Food Service and Food Safety - Own food quality by proactively checking standards, correcting issues, and ensuring customers receive safe, consistent products.
• Merchandising - Own product presentation by optimizing layouts, identifying gaps, and ensuring merchandising aligns with customer demand.
• Shift Management - Own shift performance by anticipating needs, solving problems, and helping coordinate cross-shift efforts to meet customer demand.
• Business Operations -Own operational standards by monitoring task execution, resolving issues, and ensuring reporting and inventory processes are followed.

Skills

Pleasant disposition

Patience

Self-motivated

English communication

Education

High school diploma or equivalent

Job description

QuikTrip Corp. is seeking an Entry-Level Assistant Manager to support store operations and help the team succeed.

You will deliver excellent customer service and reinforce operational standards to create a welcoming experience for everyone who walks through the door. Under the Store Manager and other Assistants, you will promote teamwork, uphold policies, and support a respectful, inclusive, and customer-focused environment.