Retail Shift Lead - Customer Experience & Ops

SKECHERS USA, Inc.; Auburn Hills (MI); On-site; USD 23,000 - 25,000; Part time

Benefits offered by this job

Competitive pay

Employee discounts

Flexible schedules

Training & development

Career advancement

Job summary

Skechers USA, Inc. is seeking a Retail Key Holder in Auburn Hills, MI. The role focuses on delivering excellent customer service and maintaining a clean, organized store environment. You will support store operations, assist with merchandising, and help the team achieve sales goals.

Responsibilities include overseeing opening and closing, supervising staff, mentoring team members, and ensuring inventory accuracy while providing a great shopping experience for all customers.

Qualifications

• High school diploma or equivalent is preferred.
• Previous experience as a Key Holder, Shift Leader, or Retail Supervisor is helpful but not required.
• Sales skills to drive revenue growth and meet targets.

Responsibilities

• Customer Service Management: Guide customers to find the best Skechers products for a great fit and experience.
• Retail Leadership Role: Oversee daily store operations, opening/closing procedures, and security protocols.
• Team Leadership: Mentor staff in customer service, sales, and daily operations.

Skills

Sales skills

Communication skills

Team leadership

Education

High school diploma

Job description

Skechers USA, Inc. is seeking a Retail Key Holder in Auburn Hills, MI. The role focuses on delivering excellent customer service and maintaining a clean, organized store environment. You will support store operations, assist with merchandising, and help the team achieve sales goals.

Responsibilities include overseeing opening and closing, supervising staff, mentoring team members, and ensuring inventory accuracy while providing a great shopping experience for all customers.