Retail Shift Lead

LV Petroleum LLC; Iowa (LA); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Health care plan

401k/IRA

Paid time off

Weekly pay

Job summary

LV Petroleum LLC in Holstein, IA is seeking a Shift Lead to supervise staff during assigned shifts, ensure smooth operations, deliver excellent customer service, and uphold store standards.

You will train team members, manage inventory, handle cash transactions, and promote a safe shopping environment while communicating with management about issues and performance.

Qualifications

• High school diploma or equivalent.
• 1–2 years in retail or customer service; supervisory experience preferred.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Familiarity with cash handling and POS systems.
• Willingness to work flexible hours, including evenings, weekends, and holidays.

Responsibilities

• Oversee daily operations during the shift, ensuring staff members are on task and performing well.
• Maintain a high standard of customer service by addressing inquiries, concerns, and complaints promptly.
• Train, mentor, and support new employees, helping them integrate into the team and understand store procedures.
• Monitor inventory levels, assist in ordering and stocking supplies, and conduct regular inventory checks.
• Manage cash registers and financial transactions, ensuring accuracy during shifts.
• Enforce safety protocols and regulations to ensure a safe shopping environment.
• Communicate effectively with management about any operational issues and staff performance.

Skills

Leadership

Staff supervision

Customer service

Communication

Cash handling

POS systems

Flexibility

Education

High school diploma or equivalent

Tools

POS systems

Job description

The Shift Lead at LV Petroleum plays a vital role in ensuring the smooth operation of the store during assigned shifts. This position supervises staff, provides exceptional customer service, and maintains the store's operational standards. The Shift Lead will be responsible for training team members, managing inventory, processing cash transactions, and fostering a positive working environment. This dynamic role requires strong leadership skills and the ability to handle diverse challenges effectively.

WALK-IN INTERVIEWS: Held from 11am - 4pm inside our travel center located at 2010 INDORF AVE, HOLSTEIN, IA!

Key Responsibilities:

1. Supervision: Oversee daily operations during the shift, ensuring staff members are on task and performing well.
2. Customer Interaction: Maintain a high standard of customer service by addressing inquiries, concerns, and complaints promptly.
3. Staff Training: Train, mentor, and support new employees, helping them integrate into the team and understand store procedures.
4. Inventory Control: Monitor inventory levels, assist in ordering and stocking supplies, and conduct regular inventory checks.
5. Cash Handling: Manage cash registers and financial transactions, ensuring accuracy during shifts.
6. Health and Safety: Enforce safety protocols and regulations to ensure a safe shopping environment.
7. Reporting: Communicate effectively with management about any operational issues and staff performance.

• High school diploma or equivalent is required.
• 1-2 years of experience in retail or customer service, with prior supervisory experience preferred.
• Strong leadership capabilities with effective team management skills.
• Excellent communication and interpersonal skills.
• Ability to resolve customer complaints and provide effective solutions.
• Familiarity with cash handling and point-of-sale systems.
• Willingness to work flexible hours, including evenings, weekends, and holidays.

Physical Requirements:

• Ability to stand for extended periods and lift items weighing up to 50 pounds.
• Capable of performing physical tasks such as stocking shelves and moving merchandise.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Weekly Pay