Retail Shift Lead

LV Petroleum LLC; Holstein (IA); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Vision)

401k / IRA

Paid Time Off

Weekly Pay

Job summary

LV Petroleum LLC is seeking a Shift Lead to supervise staff and ensure smooth store operations during assigned shifts, while delivering excellent customer service and keeping standards high.

You will train team members, manage inventory and cash transactions, and enforce health and safety protocols. The role requires strong leadership and the ability to handle diverse challenges. This position is based at our Holstein location.

Qualifications

• High school diploma or equivalent.
• 1-2 years in retail or customer service; supervisory experience preferred.
• Strong leadership and team management abilities.
• Excellent communication and interpersonal skills.
• Ability to resolve customer complaints.
• Familiar with cash handling and POS systems.
• Willing to work evenings, weekends, and holidays.

Responsibilities

• Supervise daily shift operations and staff performance.
• Provide exceptional customer service and resolve inquiries.
• Train and mentor new employees.
• Manage inventory, ordering, and stock checks.
• Handle cash transactions accurately.
• Enforce health and safety protocols.
• Report operational issues to management.

Skills

Leadership

Customer Service

Staff Training

Inventory Control

Cash Handling

Communication

Flexible Hours

Education

High school diploma

Tools

Point-of-Sale Systems

Job description

The Shift Lead at LV Petroleum plays a vital role in ensuring the smooth operation of the store during assigned shifts. This position supervises staff, provides exceptional customer service, and maintains the store's operational standards. The Shift Lead will be responsible for training team members, managing inventory, processing cash transactions, and fostering a positive working environment. This dynamic role requires strong leadership skills and the ability to handle diverse challenges effectively.

WALK-IN INTERVIEWS: Held from 11am - 4pm inside our travel center located at 2010 INDORF AVE, HOLSTEIN, IA!

Key Responsibilities

• Supervision: Oversee daily operations during the shift, ensuring staff members are on task and performing well
• Customer Interaction: Maintain a high standard of customer service by addressing inquiries, concerns, and complaints promptly
• Staff Training: Train, mentor, and support new employees, helping them integrate into the team and understand store procedures
• Inventory Control: Monitor inventory levels, assist in ordering and stocking supplies, and conduct regular inventory checks
• Cash Handling: Manage cash registers and financial transactions, ensuring accuracy during shifts
• Health and Safety: Enforce safety protocols and regulations to ensure a safe shopping environment
• Reporting: Communicate effectively with management about any operational issues and staff performance

Requirements

• High school diploma or equivalent is required
• 1-2 years of experience in retail or customer service, with prior supervisory experience preferred
• Strong leadership capabilities with effective team management skills
• Excellent communication and interpersonal skills
• Ability to resolve customer complaints and provide effective solutions
• Familiarity with cash handling and point-of-sale systems
• Willingness to work flexible hours, including evenings, weekends, and holidays

Physical Requirements

• Ability to stand for extended periods and lift items weighing up to 50 pounds
• Capable of performing physical tasks such as stocking shelves and moving merchandise

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Weekly Pay