Retail Shift Lead

LV Petroleum LLC; Whites City (NM); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Weekly Pay

Health Care Plan (Medical, Dental &amp

Retirement Plan (401k, IRA)

Paid Time Off (Vacation, Sick & PR

Job summary

LV Petroleum LLC in Whites City, NM, is seeking a Shift Lead to supervise daily store operations during shifts, train staff, handle cash, and ensure high customer service standards.

The role requires strong leadership, excellent communication, and the ability to manage inventory and safety protocols in a fast-paced retail environment.

Qualifications

• High school diploma or equivalent required.
• 1–2 years retail or customer-service experience; supervisory preferred.
• Strong leadership and team-management skills.
• Excellent communication and interpersonal abilities.
• Experience with cash handling and POS systems.
• Willing to work flexible hours including evenings, weekends, and holidays.

Responsibilities

• Supervise daily shift operations and ensure staff performance.
• Maintain high levels of customer service by addressing inquiries and complaints.
• Train, mentor and support new employees.
• Monitor inventory and assist with stocking and ordering.
• Manage cash registers and ensure transaction accuracy.
• Enforce health and safety protocols.
• Report operational issues and staff performance to management.

Skills

Leadership

Customer Service

Communication

Cash Handling

POS Systems

Inventory Control

Flexibility

Education

High School Diploma

Tools

POS Terminal / Cash Register

Job description

The Shift Lead at LV Petroleum plays a vital role in ensuring the smooth operation of the store during assigned shifts. This position supervises staff, provides exceptional customer service, and maintains the store's operational standards. The Shift Lead will be responsible for training team members, managing inventory, processing cash transactions, and fostering a positive working environment. This dynamic role requires strong leadership skills and the ability to handle diverse challenges effectively.

Key Responsibilities:

• Supervision: Oversee daily operations during the shift, ensuring staff members are on task and performing well
• Customer Interaction: Maintain a high standard of customer service by addressing inquiries, concerns, and complaints promptly
• Staff Training: Train, mentor, and support new employees, helping them integrate into the team and understand store procedures
• Inventory Control: Monitor inventory levels, assist in ordering and stocking supplies, and conduct regular inventory checks
• Cash Handling: Manage cash registers and financial transactions, ensuring accuracy during shifts
• Health and Safety: Enforce safety protocols and regulations to ensure a safe shopping environment
• Reporting: Communicate effectively with management about any operational issues and staff performance

Requirements

• High school diploma or equivalent is required
• 1-2 years of experience in retail or customer service, with prior supervisory experience preferred
• Strong leadership capabilities with effective team management skills
• Excellent communication and interpersonal skills
• Ability to resolve customer complaints and provide effective solutions
• Familiarity with cash handling and point-of-sale systems
• Willingness to work flexible hours, including evenings, weekends, and holidays

Physical Requirements:

• Ability to stand for extended periods and lift items weighing up to 50 pounds
• Capable of performing physical tasks such as stocking shelves and moving merchandise

Benefits

• Weekly Pay
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)